At Advo Health, we're the largest and leading subcontractor in government health assessments, helping the Department of Work and Pensions ensure that those who are most in need of support receive it. With experienced healthcare professionals throughout the UK, we're proud that more than 95% of people say they had a positive assessment experience with us.

About the role

We're looking for a Customer Coordinator to join our Advo Health team on a permanent, full-time basis. This is a vital customer-facing role within our government health assessments service, responsible for ensuring a positive claimant journey throughout the assessment process.

You'll be the first point of contact for claimants attending disability assessments, delivering that crucial great first impression that contributes to our 95%+ positive experience rating. Working from an Assessment Centre with hybrid working opportunities, you'll support both claimants and healthcare professionals to ensure smooth, productive assessment days with minimal impact on those we serve.

This is an excellent opportunity for someone with strong customer service skills who wants to make a real difference in supporting people through what can be a daunting process, while working in a caring and understanding environment.

What you'll be doing

As a Customer Coordinator, you'll:

• Oversee the day-to-day running of the Assessment Centre reception area.
• Conduct courtesy calls with claimants in advance of their appointments.
• Assist customers with form completion including expense claims.
• Use in-house computer systems to update records accurately and reschedule appointments when needed.
• Advise healthcare professionals and management teams of additional claimant needs.
• Prepare and maintain assessment rooms and equipment to ensure readiness for assessments.
• Maintain a clean and professional workspace that creates a welcoming environment.
• Escalate any accidents, incidents or inappropriate behaviour immediately.
• Provide cover at other sites when required and support general administrative duties.
• Build strong relationships with claimants, healthcare professionals, and the wider team.

Benefits & Culture

We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach. Our benefits include flexible working opportunities and more: www.ascenti.co.uk/careers

Looking to advance your career in MSK physiotherapy?

Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.

Grow your career

You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.

In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.

We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.

Guaranteed progression

Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.

At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.

Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.

Support structure

Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.

You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.

Join a great company and culture

You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).

Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.

Benefits and rewards

Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers

We are Ascenti. The leading provider of physiotherapy, mental health, and government assessment services in the UK. Our three Business Units – Ascenti Physio, Advo Health, and Six Physio – are bound together by our common purpose to help people live fuller lives.

With more than 25 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy, because we know how it works and see first-hand how it helps people every day.

Your purpose

Our People Coordinator keeps our key HR processes and people administration work moving day to day and our systems in great shape, playing a crucial role in connecting our workforce with the business.

You will be processing a range of people data and paperwork, including pre employment checks, employment contracts and compliance related work. You will also support in People Team projects and initiatives which aim to improve efficiencies and advance our internal systems.

How your role fits within our team

The People Coordinator reports to the People Operations Lead and will work to support the wider People Team with HR / people administration activities.

You will communicate effectively with the Talent Acquisition Team, People Experience Team, Payroll Team and stakeholders around the business to ensure the smooth onboarding of new starters and effective management of data and processing contractual changes for existing employees.

Key responsibilities

Onboarding new starters

• Working closely with our Talent Acquisition Team and stakeholders to ensure timely onboarding and a great first impression of working at Ascenti.
• Processing offers of employment and issuing contracts to new starters in a timely manner.
• In accordance with strict government requirements you will process critical new starter compliance checks covering areas such as Right to Work, ID checks and criminal record checks, ensuring attention to detail and accurate data.
• Working to help problem solve any obstacles or delays to the onboarding of new starters, communicating with key internal stakeholders to update them on any service delays as is necessary.
• Liaising with our employment background checking partner to ensure pre-employment checks are received in a timely manner.

Processing and customer service

• Upholding strong standards of customer service, acting as first point of contact for any People Team administration duties or queries.
• Monitoring, processing and responding to general people queries
• Upholding high standards of privacy, confidentiality and data protection when managing employee data.
• Ensuring employee files are accurate at all times within the HR system.
• Working in compliance with appropriate company policies and procedures, and understanding and adhering to the Data Protection Policy.
• Utilising our bespoke people system to take a proactive approach to chasing outstanding pre-employment documents.
• Support People Operations Team projects that help to champion improved processes and ways of working that bring efficiencies.

Knowledge, skills and qualifications

• Strong computer literacy and IT skills; including Basic Excel skills including formulas, summarising and presenting data Excellent administration and organisation.
• Attention to detail coupled with a drive to complete projects and work in a timely manner.
• Good customer service and diplomacy skills, to deal with sensitive issues.
• Educated to GCSE level or equivalent professional experience.
  

Essential experience

• Working in an administration role previously, overseeing effective systems and processes.
• Strong communications skills and experience of providing a service / support within an organisation.

Benefits & culture

We strive to live and breathe our values, underpinned by a passion for what we do and a people-centric approach. Our benefits include flexible working, Vitality at Work membership, exclusive discounts, and more. Learn more at: ascenti.co.uk/benefits

Looking to advance your career in MSK physiotherapy?

Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.

Grow your career

You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.

In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.

We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.

Guaranteed progression

Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.

At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.

Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.

Support structure

Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.

You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.

Join a great company and culture

You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).

Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.

Benefits and rewards

Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers

Are you an experienced MSK physiotherapist looking for your next step?

Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.

Advance your career

With three or more years of clinical experience under your belt, you want to work somewhere that sets you up for success in clinic day-to-day and supports your long-term life goals.

In this role, you will boost your experience managing a 100% MSK caseload, with access to the most varied case mix in the UK, including Private Medical Insurance and self-paying customers.

Elevate your practice with an award-winning learning and development offering and a support structure that’s built around you. If you aspire to run your own practice one day, then working at Ascenti can set you up for life.

Pay and progression

Being a Senior MSK Physiotherapist is hard work and fulfilling, and you want to work somewhere that rewards you fairly and continues to progress your pay over time. This is why Ascenti offers a guaranteed annual pay review and a tailored approach to your development as a senior clinician.

Evolve your MSK expertise further and explore unique career avenues that other businesses cannot offer, through hybrid / virtual clinics, new services, specialisms, or advanced practice opportunities.

You may even consider moving into management or other business areas, and with demand for Ascenti’s services growing every year, more exciting opportunities are just around the corner.

Thrive in clinic

You will work autonomously in clinic, but with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor whenever you need it.

You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.

Culture & benefits

You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).

Ascenti can explore ways to ensure that this role supports your livelihood, whether that means flexible, part-time, or condensed hours.

Our benefits include Vitality at Work membership, access to great discounts and more. Learn more at ascenti.co.uk/careers

Looking to advance your career in MSK physiotherapy?

Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.

Grow your career

You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.

In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.

We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.

Guaranteed progression

Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.

At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.

Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.

Support structure

Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.

You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.

Join a great company and culture

You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).

Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.

Benefits and rewards

Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers

Looking to advance your career in MSK physiotherapy?

Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.

Grow your career

You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.

In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.

We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.

Guaranteed progression

Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.

At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.

Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.

Support structure

Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.

You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.

Join a great company and culture

You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).

Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.

Benefits and rewards

Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers

Hybrid role | 60% Face to Face / 40% Home based

Starting salary from £41,612.00 per annum (location dependent)

Behind every assessment is a person who deserves to feel heard and understood.

At Advo Health, we support people at key moments in their lives. As part of the Ascenti Group, we deliver clinically led, high-quality assessment services that help individuals understand how their health affects their everyday activities and independence.

Our work is grounded in fairness, compassion and clinical integrity. Every assessment you complete plays an important role in ensuring claimants feel listened to, treated respectfully and supported throughout their journey.

If you are a healthcare professional looking to step away from hands-on clinical pressures, without stepping away from purpose, this could be the next chapter in your career.

The role

As a Functional Assessor, your clinical knowledge will be utilised in a different but highly meaningful setting. You will work on either:

• PIP (Personal Independence Payment) or
• WCA (Work Capability Assessment)

Our Talent Team will support you in identifying the most suitable benefit based on your background and experience.

There is no requirement for previous Functional Assessor experience. Full training is provided.

This is a hybrid role, with around 60% face-to-face work in an assessment centre and 40% working from home, offering structure and balance, with no evenings or weekend shifts.

What you will be doing

• Holding telephone, video or in-person consultations with claimants
• Assessing a wide range of physical and mental health conditions
• Applying clinical reasoning to understand how health impacts daily living
• Using strong IT and written communication skills to listen and produce accurate, evidence-based reports at the same time
• Working closely with your manager to support your development as a Functional Assessor

Who we are looking for

We welcome applications from registered healthcare professionals with at least 12 months post-registration experience, including:

• Registered Nurses (RGN, RMN, RNLD)
• Physiotherapists
• Occupational Therapists
• Paramedics
• Pharmacists

You will need full registration with NMC, HCPC or GPhC, and confidence using IT systems alongside your clinical judgement.

Salary & benefits

• £41,612.00 - £43,692.60 per annum (location dependent)
• Bonus up to 10% of salary once fully accredited
• Annual salary reviews
• Professional membership fees covered
• 25 days annual leave + bank holidays
• Hybrid working and flexibility
• Paid training and ongoing clinical support
• Free physiotherapy and wellbeing services
• Discounts, rewards and charity time gifting

Click here to find out more about the role

Ready to explore something different? We are committed to an inclusive recruitment process and welcome applications from all backgrounds, including individuals with disabilities. If you require any reasonable adjustments at any stage, please let us know. Apply today to find out more about the role and how your clinical experience could translate into a rewarding new career.

Hybrid role | Up to 3 days Face to Face / remainder Home based

Salary £42,000.00 per annum

Behind every assessment is a person who deserves to feel heard and understood.

At Advo Health, we support people at key moments in their lives. As part of the Ascenti Group, we deliver clinically led, high-quality assessment services that help individuals understand how their health affects their everyday activities and independence.

Our work is grounded in fairness, compassion and clinical integrity. Every assessment you complete plays an important role in ensuring claimants feel listened to, treated respectfully and supported throughout their journey.

If you are healthcare professional looking to step away from hands-on clinical pressures, without stepping away from purpose, this could be the next chapter in your career.

The role

As a Functional Assessor, your clinical knowledge will be utilised in a different but highly meaningful setting. You will work on either:

• PIP (Personal Independence Payment) or
• WCA (Work Capability Assessment)

Our Talent Team will support you in identifying the most suitable benefit based on your background and experience.

There is no requirement for previous Functional Assessor experience. Full training is provided.

This is a hybrid role, with up to 3 days per week working face-to-face in an assessment centre and the remainder of the week working remotely from home, offering structure and flexibility, with no evenings or weekend shifts.

What you will be doing

• Holding telephone, video or in-person consultations with claimants
• Assessing a wide range of physical and mental health conditions
• Applying clinical reasoning to understand how health impacts daily living
• Using strong IT and written communication skills to listen and produce accurate, evidence-based reports at the same time
• Working closely with your manager to support your development as a Functional Assessor

Who we are looking for

We welcome applications from registered healthcare professionals with at least 12 months post-registration experience, including:

• Registered Nurses (RGN, RMN, RNLD)
• Physiotherapists
• Occupational Therapists
• Paramedics
• Pharmacists

You will need full registration with NMC, HCPC or GPhC, and confidence using IT systems alongside your clinical judgement.

Salary & benefits

• £42,000.00 per annum
• Bonus up to 10% of salary once fully accredited
• Annual salary reviews
• Professional membership fees covered
• 25 days annual leave + bank holidays
• Hybrid working and flexibility
• Paid training and ongoing clinical support
• Free physiotherapy and wellbeing services
• Discounts, rewards and charity time gifting

Click here to find out more about the role

Ready to explore something different? We are committed to an inclusive recruitment process and welcome applications from all backgrounds, including individuals with disabilities. If you require any reasonable adjustments at any stage, please let us know. Apply today to find out more about the role and how your clinical experience could translate into a rewarding new career.

Hybrid role | Up to 3 days Face to Face / remainder Home based

Salary £42,000.00 per annum

Behind every assessment is a person who deserves to feel heard and understood.

At Advo Health, we support people at key moments in their lives. As part of the Ascenti Group, we deliver clinically led, high-quality assessment services that help individuals understand how their health affects their everyday activities and independence.

Our work is grounded in fairness, compassion and clinical integrity. Every assessment you complete plays an important role in ensuring claimants feel listened to, treated respectfully and supported throughout their journey.

If you are healthcare professional looking to step away from hands-on clinical pressures, without stepping away from purpose, this could be the next chapter in your career.

The role

As a Functional Assessor, your clinical knowledge will be utilised in a different but highly meaningful setting. You will work on either:

• PIP (Personal Independence Payment) or
• WCA (Work Capability Assessment)

Our Talent Team will support you in identifying the most suitable benefit based on your background and experience.

There is no requirement for previous Functional Assessor experience. Full training is provided.

This is a hybrid role, with up to 3 days per week working face-to-face in an assessment centre and the remainder of the week working remotely from home, offering structure and flexibility, with no evenings or weekend shifts.

What you will be doing

• Holding telephone, video or in-person consultations with claimants
• Assessing a wide range of physical and mental health conditions
• Applying clinical reasoning to understand how health impacts daily living
• Using strong IT and written communication skills to listen and produce accurate, evidence-based reports at the same time
• Working closely with your manager to support your development as a Functional Assessor

Who we are looking for

We welcome applications from registered healthcare professionals with at least 12 months post-registration experience, including:

• Registered Nurses (RGN, RMN, RNLD)
• Physiotherapists
• Occupational Therapists
• Paramedics
• Pharmacists

You will need full registration with NMC, HCPC or GPhC, and confidence using IT systems alongside your clinical judgement.

Salary & benefits

• £42,000.00 per annum
• Bonus up to 10% of salary once fully accredited
• Annual salary reviews
• Professional membership fees covered
• 25 days annual leave + bank holidays
• Hybrid working and flexibility
• Paid training and ongoing clinical support
• Free physiotherapy and wellbeing services
• Discounts, rewards and charity time gifting

Click here to find out more about the role

Ready to explore something different? We are committed to an inclusive recruitment process and welcome applications from all backgrounds, including individuals with disabilities. If you require any reasonable adjustments at any stage, please let us know. Apply today to find out more about the role and how your clinical experience could translate into a rewarding new career.