Customer Coordinator
- Plymouth, United Kingdom (Hybrid)
- £24,851.23
- 4 days ago
- New
We are the Ascenti Group. The leading provider of physiotherapy, mental health, and government assessment services in the UK. With more than 25 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy, because we know how it works and see first-hand how it helps people every day.
Our Group is made up of three Business Units – Ascenti Physio, Advo Health, and Six Physio – which are bound together by our common purpose to help people live fuller lives.
These Business Units are provided services by a handful of Support Functions that includes Digital, Marketing, Finance, and the People team. These Support Functions are designed to provide specialist knowledge and skills across the three Business Units so that the Business Units can focus on their core: delivery of high-quality clinical services across the UK. The Business Units are, in effect, internal ‘customers’ of our Support Functions.
Your purpose
As the Business Intelligence Analyst at Ascenti, you’ll be responsible for leading the data migration process and developing the new data warehouse pipelines as we move to a new patient management system. Alongside this you will be responsible for development of new insights and reporting delivered through continual engagement with customers and users. You will provide training and support for dashboards and datasets to improve overall business insights for decision makers.
How your role fits within our team
Ascenti Digital specializes in the delivery of digitally enabled physiotherapy, musculoskeletal (MSK), and mental health services for the Ascenti Group. Our bespoke workflow management, booking, and clinical notes platforms provide cutting edge experiences for employees, partners, and patients.
As a core member of the data analytics function, the Business Intelligence Analyst will report into the Group Head of Data & Insight to continue the development of our BI capability as well as act as a project lead for the data migration project.
Key responsibilities
Knowledge, experience, and qualifications
Professional standards
We care about doing the right thing by our people and everyone that we work with. We also expect our people to do the right thing and to model the behaviours outlined in our Code of Conduct. As an Ascenti employee you will follow key principles and policies covering Safeguarding, Equality Diversity and Inclusion, Data Protection, and Risk Management.
Looking to advance your career in MSK physiotherapy?
Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.
Grow your career
You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.
In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.
We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.
Guaranteed progression
Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.
At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.
Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.
Support structure
Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.
You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.
Join a great company and culture
You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).
Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.
Benefits and rewards
Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers
Are you an experienced MSK physiotherapist looking for your next step?
Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.
Advance your career
With three or more years of clinical experience under your belt, you want to work somewhere that sets you up for success in clinic day-to-day and supports your long-term life goals.
In this role, you will boost your experience managing a 100% MSK caseload, with access to the most varied case mix in the UK, including Private Medical Insurance and self-paying customers.
Elevate your practice with an award-winning learning and development offering and a support structure that’s built around you. If you aspire to run your own practice one day, then working at Ascenti can set you up for life.
Pay and progression
Being a Senior MSK Physiotherapist is hard work and fulfilling, and you want to work somewhere that rewards you fairly and continues to progress your pay over time. This is why Ascenti offers a guaranteed annual pay review and a tailored approach to your development as a senior clinician.
Evolve your MSK expertise further and explore unique career avenues that other businesses cannot offer, through hybrid / virtual clinics, new services, specialisms, or advanced practice opportunities.
You may even consider moving into management or other business areas, and with demand for Ascenti’s services growing every year, more exciting opportunities are just around the corner.
Thrive in clinic
You will work autonomously in clinic, but with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor whenever you need it.
You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.
Culture & benefits
You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).
Ascenti can explore ways to ensure that this role supports your livelihood, whether that means flexible, part-time, or condensed hours.
Our benefits include Vitality at Work membership, access to great discounts and more. Learn more at ascenti.co.uk/careers
Looking to advance your career in MSK physiotherapy?
Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.
Grow your career
You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.
In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.
We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.
Guaranteed progression
Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.
At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.
Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.
Support structure
Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.
You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.
Join a great company and culture
You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).
Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.
Benefits and rewards
Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers
Looking to advance your career in MSK physiotherapy?
Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.
Grow your career
You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.
In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.
We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.
Guaranteed progression
Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.
At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.
Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.
Support structure
Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.
You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.
Join a great company and culture
You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).
Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.
Benefits and rewards
Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers
Looking to advance your career in MSK physiotherapy?
Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.
Grow your career
You’ve already gained valuable experience in musculoskeletal physiotherapy and are now looking for an opportunity that will challenge you, grow your confidence, and take your skills to the next level.
In this role you will treat a 100% MSK caseload and will benefit from award-winning learning and development that’s tailored to you, and designed to help you master your skills in clinic.
We’ve been called the best place for physios to develop beyond university, and if you aspire to run your own MSK practice one day, then working at Ascenti can set you up for life.
Guaranteed progression
Being an MSK Physiotherapist is hard work and rewarding, and you want to know that your salary and role will develop where you work.
At Ascenti, you will benefit from a guaranteed annual pay review and considerable investment in your development, which includes protected learning time.
Once you are 3 years post-qualified and have reached a key progression milestone, you will receive a promotion to Senior MSK Physiotherapist and enjoy a significant salary step change, more autonomy in clinic and new career offerings.
Support structure
Build your experience with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor. You will work independently in clinic, but you will never be alone.
You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.
Join a great company and culture
You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).
Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles and career avenues.
Benefits and rewards
Alongside the significant investment in your learning and development, the Ascenti benefits package includes Vitality at Work membership, access to great discounts and more. Learn more here: ascenti.co.uk/careers
Remote, with occasional travel as required | Permanent | Full Time
Are you an experienced Risk & Compliance leader looking for the opportunity to shape and lead the risk, compliance and governance agenda across a growing healthcare group?
We’re looking for a Head of Group Risk & Compliance to join Ascenti Group in a senior leadership role with responsibility for developing a pragmatic, effective and proportionate approach to risk and compliance across our organisation.
Reporting directly to the Chief Financial Officer and working closely with our Executive Team, Senior Leadership Team and colleagues across the Group, you’ll have the opportunity to influence how we operate, strengthen our controls and help ensure our colleagues, patients and customers remain safe and protected.
What you’ll be doing
This is a broad and influential role, leading our Group Risk & Compliance function and providing expertise, challenge and guidance across a wide range of areas.
You’ll be responsible for:
What we’re looking for
We’re looking for an established Risk & Compliance professional who can combine strong technical knowledge with pragmatic, commercially aware leadership.
You’ll bring:
Experience working within a matrix or multi-channel organisation, leading organisational change, or holding specialist qualifications in areas such as ESG, data protection or audit would be an advantage.
Why join Ascenti?
We are Ascenti – a leading provider of physiotherapy and mental health services, helping thousands of people live active lives every day.
With more than 25 years’ experience supporting both the public and private sectors, we’ve built a business around strong clinical standards, collaboration and a commitment to doing the right thing.
This is an opportunity to take ownership of a genuinely Group-wide function, working with senior leaders across our organisation and helping shape how risk, compliance and governance evolve as the business continues to grow and mature.
You’ll have the scope to make a visible impact: strengthening existing frameworks, introducing improvements where needed and creating a risk and compliance approach that protects the business while enabling our teams to operate effectively.
Most importantly, you’ll be joining an organisation united by a shared purpose: helping people live fuller lives.
Are you an experienced MSK physiotherapist looking for your next step?
Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.
Advance your career
With three or more years of clinical experience under your belt, you want to work somewhere that sets you up for success in clinic day-to-day and supports your long-term life goals.
In this role, you will boost your experience managing a 100% MSK caseload, with access to the most varied case mix in the UK, including Private Medical Insurance and self-paying customers.
Elevate your practice with an award-winning learning and development offering and a support structure that’s built around you. If you aspire to run your own practice one day, then working at Ascenti can set you up for life.
Pay and progression
Being a Senior MSK Physiotherapist is hard work and fulfilling, and you want to work somewhere that rewards you fairly and continues to progress your pay over time. This is why Ascenti offers a guaranteed annual pay review and a tailored approach to your development as a senior clinician.
Evolve your MSK expertise further and explore unique career avenues that other businesses cannot offer, through hybrid / virtual clinics, new services, specialisms, or advanced practice opportunities.
You may even consider moving into management or other business areas, and with demand for Ascenti’s services growing every year, more exciting opportunities are just around the corner.
Thrive in clinic
You will work autonomously in clinic, but with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor whenever you need it.
You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.
Culture & benefits
You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).
Ascenti can explore ways to ensure that this role supports your livelihood, whether that means flexible, part-time, or condensed hours.
Our benefits include Vitality at Work membership, access to great discounts and more. Learn more at ascenti.co.uk/careers