We are Ascenti. The leading provider of physiotherapy and mental health services- helping thousands of people to elevate their health and live active lives every day.

With more than 25 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy, because we know how it works and see first-hand how it helps people every day.

Your purpose

As a 1 st Line Support Analyst, you will be an approachable and dedicated individual with a passion for helping others. You will be proactive and have a natural flair for troubleshooting and problem-solving. These skills, coupled with a knowledge of IT systems and hardware, will enable you to deal with IT service desk tasks quickly and efficiently.

You will be the face of IT for employees, supporting hardware and software queries, troubleshooting connectivity issues, and helping new starters with onboarding.

You will be encouraged to take ownership of your learning, contribute to continuous improvement, and grow alongside a knowledgeable, collaborative team that values individual contribution and shared success.

How your role fits within our team

As a 1 st Line Support Analyst, you will be a key part of our internal IT support team, providing front-line assistance to employees across the business. Working in a fast-paced, mid-sized environment, you will respond to incoming tickets, walk-ups, and phone calls, ensuring technical issues are logged, resolved, or escalated to keep day-to-day operations running smoothly.

Your role is part of a core business Support Function that plays a critical part in helping Ascenti operate efficiently and effectively.

Key responsibilities

• Provide first-line technical support by handling incoming calls and service desk tickets.
• Accurately log issues, perform initial troubleshooting, and escalate incidents as required to ensure timely resolution and excellent customer service.
• Manage and resolve service desk tickets within agreed Service Level Agreements (SLAs).
• Learn, understand, and assist with the Joiner, Mover, Leaver (JML) process, ensuring all equipment is shipped to employees, with asset catalogues maintained accurately.
• Provide cover when needed for the IT Administrator by assisting with hardware builds, device preparation, and deployment, and ensuring the JML process is followed accurately and in a timely manner.
• Collaborate with the IT Administrator to manage the sending and receiving of equipment in alignment with the JML process.
• Maintain up-to-date documentation of issues, solutions, and processes.
• Identify opportunities for process improvements, document changes, and update workflows related to the role.

Culture and benefits

You will benefit from a competitive salary, 25 days of annual leave (+ bank holidays) and a great loyalty-based benefits package, which includes Vitality at Work membership, enhanced family (mat & pat) leave, free and discounted healthcare services and many other perks and rewards.

Ascenti is committed to continuous learning and progression, meaning that there will also be ample support and coaching in your role, with opportunities for you to develop if you wish. The goal is for Ascenti to be a workplace that creates a sense of belonging for everyone. This means that they actively work to promote equal opportunities across all that they do, including when recruiting new talent. Hours

As a full-time Support Analyst, you will work 37.5 hours, Monday – Friday, with a 30-minute lunch break. 

Apply today

If this sounds like the perfect role for you, click apply

Are you an experienced MSK physiotherapist looking for your next step?

Join Ascenti, the nation’s most loved independent MSK physiotherapy provider and a trusted partner to hundreds of public and private sector organisations across the UK.

Advance your career

With three or more years of clinical experience under your belt, you want to work somewhere that sets you up for success in clinic day-to-day and supports your long-term life goals.

In this role, you will boost your experience managing a 100% MSK caseload, with access to the most varied case mix in the UK, including Private Medical Insurance and self-paying customers.

Elevate your practice with an award-winning learning and development offering and a support structure that’s built around you. If you aspire to run your own practice one day, then working at Ascenti can set you up for life.

Pay and progression

Being a Senior MSK Physiotherapist is hard work and fulfilling, and you want to work somewhere that rewards you fairly and continues to progress your pay over time. This is why Ascenti offers a guaranteed annual pay review and a tailored approach to your development as a senior clinician.

Evolve your MSK expertise further and explore unique career avenues that other businesses cannot offer, through hybrid / virtual clinics, new services, specialisms, or advanced practice opportunities.

You may even consider moving into management or other business areas, and with demand for Ascenti’s services growing every year, more exciting opportunities are just around the corner.

Thrive in clinic

You will work autonomously in clinic, but with the support of your Area Manager, Physiotherapy Development Lead and Clinical Mentor whenever you need it.

You won’t have to worry about doing all the administrative tasks and can say goodbye to old-fashioned paper notes. Ascenti’s digital systems and dedicated customer hub will take care of patient queries and support you with admin.

Culture & benefits

You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).

Ascenti can explore ways to ensure that this role supports your livelihood, whether that means flexible, part-time, or condensed hours.

Our benefits include Vitality at Work membership, access to great discounts and more. Learn more at ascenti.co.uk/careers

Are you an experienced physiotherapist looking to work at the highest level and independently in your clinic to deliver the best standards to patients?

Join our community of forward-thinking physiotherapists using contemporary, evidence-informed treatments and progressive digital health tools to elevate our profession.

About the role

• Work autonomously in your clinic to treat NHS patients, but with high-tech systems, a strong regional support network and our award-winning clinical development resources.
• Provide an advanced level of care to NHS patients presenting with a variety of complex conditions, using contemporary evidence-informed methodologies and digital tools.
• You will also be supported in clinic by our dedicated customer hub and NHS Administration teams, who work to manage patient and appointment admin through our workflow system.

Join a positive and supportive nationwide team dynamic, benefiting from strong regional support as you work autonomously in clinic. Experience unprecedented growth opportunities with diverse roles, new clinic locations, and a mixed patient caseload. In this role, you'll have the chance to treat NHS patients independently, utilizing high-tech systems and enjoying robust support from our dedicated teams.

Take advantage of our evidence-informed methodologies and digital tools to provide advanced patient care. Collaborate with our teams on complex cases and access award-winning resources for continuous professional development.

Join a great company and culture

You want to use your valuable time and skills working for a business that puts patients first. Half of Ascenti's Executive Board are physiotherapists by background, which keeps the needs of patients and clinicians at the heart of the company ethos (just check the Trustpilot reviews).

Ascenti has seen a 300% increase in demand for the company's leading MSK services in recent years, including significant growth in the Private Medical Insurance space. This means that we are currently offering many exciting new roles, clinic locations and career opportunities, along with a more mixed patient caseload.

Benefits and rewards

Alongside the significant investment in your CPD and training, you will enjoy a recently enhanced benefits package, including Vitality membership, access to great discounts and more. Learn more here: Your life with Ascenti

Our goal is for Ascenti to be a workplace that creates a sense of belonging for everyone. This means that we actively work to promote equal opportunities across all that we do, including when we recruit new talent.

Musculoskeletal (MSK) Physiotherapy helps to improve the lives of millions in the UK. Ascenti is at the forefront of providing the best MSK treatment to the nation as the leading UK-wide provider. With a strong reputation for investing in the development and career progression of clinicians, Ascenti is at the forefront of providing the best development and training opportunities to physiotherapists beyond university in the UK.

Develop into an APP

As an accomplished MSK physiotherapist practitioner with more than 3 years’ experience, you are now looking to develop into an Advanced Physiotherapist Practitioner (APP) role and want to work for a business that understands how important Continued Professional Development (CPD) is to you.

An Advanced Physiotherapy Practitioner (APP) is a clinician working at an advanced level across all four pillars of advanced practice at master's Level. It is often considered to be a pinnacle role in physiotherapy and can be a gateway to learning other skills such as injection therapy and prescribing.

In this role you will work as an MSK physiotherapist but will be on the company’s developing APP pathway, meaning you will benefit from significant investment in your training and development to become an APP as part of Ascenti’s award-winning clinical development programme. Working as a developing APP will provide you with great variety day to day, as you will have some days focussing on assessing, diagnosing, and signposting patients when in your advanced clinics and then other days treating patients when in your non-advanced MSK clinics.

Progress step by step

You will have three APP development routes to choose from, ranging from the more academic routes to portfolio options, and once you pass key milestones your salary will increase. Most physiotherapists will complete the Ascenti APP development pathway in around 12 – 36 months, depending on the route chosen and the individual.

When you join you will agree a development plan aligned with the Ascenti APP roadmap and will have dedicated time to check in with your supervisors regularly.

You will also attend special support sessions and will connect with existing Advanced Physiotherapy Practitioners and other developing APPs across Ascenti, enabling you to learn as part of a group dynamic.

Be your best in clinic

Working as a developing APP you will have plenty of autonomy in your role, but with the support of your Area Manager and Clinical Mentor every step of the way. You will always have someone to speak to as part of a friendly and dynamic team with approachable management.

Ascenti has a team of staff at their customer hub who manage appointments and deal with customer queries and admin, giving you more time to focus on patients in clinic. Day-to-day you will also use modern and award-winning tech tools to manage your patient caseload.

Great benefits and rewards

Join Ascenti and you will enjoy a great benefits package with a range of hours options such as flexible, part-time and condensed hour '4 day weeks', along with 25 days' holiday (+bank holidays), enhanced family (mat & pat) leave, Vitality at Work membership, free and discounted healthcare services and many other perks and rewards.

Join us today

If you think this job looks good but isn't for you, you can even earn rewards without working for Ascenti. Refer a friend by following the instructions here and receive a £200 shopping voucher if they are successful.

You probably feel like clicking apply. If you do, then go for it. It will take you two minutes and it is not essential that you include a CV. If you are a qualified physiotherapist then Ascenti want to talk to you, and someone will be in touch soon.

Click apply and find out more!

Are you a healthcare professional looking for a company that shares your values?

Embrace a new work-life balance as a Functional Assessor, working 50% in clinic and 50% at home.

With a rewarding salary starting at £39,500, you will receive annual pay reviews in line with your performance. Your support structure will be made up of people that know and understand what it is like to do the role, meaning you will benefit from a clinically-led business.

Advo is a healthcare organisation through and through, with clinicians working in our highest management positions and shaping our group ethos.

With more than 10 years of experience delivering government assessment services and a commitment to professional development and training, Advo is an established provider and one of the best places to work as an assessor in the UK.

About the role

Play a crucial role in the functional and disability assessments process, a service that touches the lives of millions of people in the UK.

You will work autonomously to assess the cases of people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA) as part of the DWPs Health Assessment and Advisory Services (HAAS). This will involve holding consultations and writing fair and accurate reports.

You will only work to assess people for PIP or a WCA, not both. As part of your application process, we will advise you on which service you will work on and discuss what your training will involve.

You do not need to have worked as a Functional Assessor previously. We can support you in your career change with our accredited training programme and dedicated support structure.

Salary and benefits

• Between £39,500 and £41,500 Per Annum (depending on location)
• Annual salary reviews
• Cost of your professional membership covered by us
• Work-life balance through hybrid/remote working patterns
• 25 days annual leave (+ bank holidays)
• Company sick-pay (up to an annual cap)
• Flexible / part-time working & family friendly ethos
• DWP approved training and support programme provided
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
  

You can learn more about the benefits of working at Advo Health here.

Key responsibilities

• Holding telephone, video or in-person consultations with people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA).
• Assessing a variety of complex conditions and impairments.
• Using your strong verbal communication skills and write high quality, fair and accurate assessment reports using a special IT system.
• Working with your line manager to advance your own professional development and career as a Functional Assessor.

Essential experience and qualifications

• Minimum of 12 months post-registration experience working as an Nurse (RGN, RMN, RNLD), Paramedic, Physiotherapist, Pharmacist or Occupational Therapist.
• You must hold full registration with one of the following professional bodies:
  • Nursing and Midwifery Council (NMC)
  • Health and Care Professions Council (HCPC)
  • General Pharmaceutical Council (GPC)

Are you a healthcare professional looking for a company that shares your values?

Embrace a new work-life balance as a Functional Assessor, working 50% in clinic and 50% at home.

With a rewarding salary starting at £39,500, you will receive annual pay reviews in line with your performance. Your support structure will be made up of people that know and understand what it is like to do the role, meaning you will benefit from a clinically-led business.

Advo is a healthcare organisation through and through, with clinicians working in our highest management positions and shaping our group ethos.

With more than 10 years of experience delivering government assessment services and a commitment to professional development and training, Advo is an established provider and one of the best places to work as an assessor in the UK.

About the role

Play a crucial role in the functional and disability assessments process, a service that touches the lives of millions of people in the UK.

You will work autonomously to assess the cases of people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA) as part of the DWPs Health Assessment and Advisory Services (HAAS). This will involve holding consultations and writing fair and accurate reports.

You will only work to assess people for PIP or a WCA, not both. As part of your application process, we will advise you on which service you will work on and discuss what your training will involve.

You do not need to have worked as a Functional Assessor previously. We can support you in your career change with our accredited training programme and dedicated support structure.

Salary and benefits

• Between £39,500 and £41,500 Per Annum (depending on location)
• Annual salary reviews
• Cost of your professional membership covered by us
• Work-life balance through hybrid/remote working patterns
• 25 days annual leave (+ bank holidays)
• Company sick-pay (up to an annual cap)
• Flexible / part-time working & family friendly ethos
• DWP approved training and support programme provided
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
  

You can learn more about the benefits of working at Advo Health here.

Key responsibilities

• Holding telephone, video or in-person consultations with people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA).
• Assessing a variety of complex conditions and impairments.
• Using your strong verbal communication skills and write high quality, fair and accurate assessment reports using a special IT system.
• Working with your line manager to advance your own professional development and career as a Functional Assessor.

Essential experience and qualifications

• Minimum of 12 months post-registration experience working as an Nurse (RGN, RMN, RNLD), Paramedic, Physiotherapist, Pharmacist or Occupational Therapist.
• You must hold full registration with one of the following professional bodies:
  • Nursing and Midwifery Council (NMC)
  • Health and Care Professions Council (HCPC)
  • General Pharmaceutical Council (GPC)

Are you a healthcare professional looking for a company that shares your values?

Embrace a new work-life balance as a Functional Assessor, working 50% in clinic and 50% at home.

With a rewarding salary starting at £39,500, you will receive annual pay reviews in line with your performance. Your support structure will be made up of people that know and understand what it is like to do the role, meaning you will benefit from a clinically-led business.

Advo is a healthcare organisation through and through, with clinicians working in our highest management positions and shaping our group ethos.

With more than 10 years of experience delivering government assessment services and a commitment to professional development and training, Advo is an established provider and one of the best places to work as an assessor in the UK.

About the role

Play a crucial role in the functional and disability assessments process, a service that touches the lives of millions of people in the UK.

You will work autonomously to assess the cases of people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA) as part of the DWPs Health Assessment and Advisory Services (HAAS). This will involve holding consultations and writing fair and accurate reports.

You will only work to assess people for PIP or a WCA, not both. As part of your application process, we will advise you on which service you will work on and discuss what your training will involve.

You do not need to have worked as a Functional Assessor previously. We can support you in your career change with our accredited training programme and dedicated support structure.

Salary and benefits

• Between £39,500 and £41,500 Per Annum (depending on location)
• Annual salary reviews
• Cost of your professional membership covered by us
• Work-life balance through hybrid/remote working patterns
• 25 days annual leave (+ bank holidays)
• Company sick-pay (up to an annual cap)
• Flexible / part-time working & family friendly ethos
• DWP approved training and support programme provided
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
  

You can learn more about the benefits of working at Advo Health here.

Key responsibilities

• Holding telephone, video or in-person consultations with people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA).
• Assessing a variety of complex conditions and impairments.
• Using your strong verbal communication skills and write high quality, fair and accurate assessment reports using a special IT system.
• Working with your line manager to advance your own professional development and career as a Functional Assessor.

Essential experience and qualifications

• Minimum of 12 months post-registration experience working as an Nurse (RGN, RMN, RNLD), Paramedic, Physiotherapist, Pharmacist or Occupational Therapist.
• You must hold full registration with one of the following professional bodies:
  • Nursing and Midwifery Council (NMC)
  • Health and Care Professions Council (HCPC)
  • General Pharmaceutical Council (GPC)

Are you a healthcare professional looking for a company that shares your values?

Embrace a new work-life balance as a Functional Assessor, working 50% in clinic and 50% at home.

With a rewarding salary starting at £39,500, you will receive annual pay reviews in line with your performance. Your support structure will be made up of people that know and understand what it is like to do the role, meaning you will benefit from a clinically-led business.

Advo is a healthcare organisation through and through, with clinicians working in our highest management positions and shaping our group ethos.

With more than 10 years of experience delivering government assessment services and a commitment to professional development and training, Advo is an established provider and one of the best places to work as an assessor in the UK.

About the role

Play a crucial role in the functional and disability assessments process, a service that touches the lives of millions of people in the UK.

You will work autonomously to assess the cases of people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA) as part of the DWPs Health Assessment and Advisory Services (HAAS). This will involve holding consultations and writing fair and accurate reports.

You will only work to assess people for PIP or a WCA, not both. As part of your application process, we will advise you on which service you will work on and discuss what your training will involve.

You do not need to have worked as a Functional Assessor previously. We can support you in your career change with our accredited training programme and dedicated support structure.

Salary and benefits

• Between £39,500 and £41,500 Per Annum (depending on location)
• Annual salary reviews
• Cost of your professional membership covered by us
• Work-life balance through hybrid/remote working patterns
• 25 days annual leave (+ bank holidays)
• Company sick-pay (up to an annual cap)
• Flexible / part-time working & family friendly ethos
• DWP approved training and support programme provided
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
  

You can learn more about the benefits of working at Advo Health here.

Key responsibilities

• Holding telephone, video or in-person consultations with people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA).
• Assessing a variety of complex conditions and impairments.
• Using your strong verbal communication skills and write high quality, fair and accurate assessment reports using a special IT system.
• Working with your line manager to advance your own professional development and career as a Functional Assessor.

Essential experience and qualifications

• Minimum of 12 months post-registration experience working as an Nurse (RGN, RMN, RNLD), Paramedic, Physiotherapist, Pharmacist or Occupational Therapist.
• You must hold full registration with one of the following professional bodies:
  • Nursing and Midwifery Council (NMC)
  • Health and Care Professions Council (HCPC)
  • General Pharmaceutical Council (GPC)

Are you a healthcare professional looking for a company that shares your values?

Embrace a new work-life balance as a Functional Assessor, working 50% in clinic and 50% at home.

With a rewarding salary starting at £39,500, you will receive annual pay reviews in line with your performance. Your support structure will be made up of people that know and understand what it is like to do the role, meaning you will benefit from a clinically-led business.

Advo is a healthcare organisation through and through, with clinicians working in our highest management positions and shaping our group ethos.

With more than 10 years of experience delivering government assessment services and a commitment to professional development and training, Advo is an established provider and one of the best places to work as an assessor in the UK.

About the role

Play a crucial role in the functional and disability assessments process, a service that touches the lives of millions of people in the UK.

You will work autonomously to assess the cases of people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA) as part of the DWPs Health Assessment and Advisory Services (HAAS). This will involve holding consultations and writing fair and accurate reports.

You will only work to assess people for PIP or a WCA, not both. As part of your application process, we will advise you on which service you will work on and discuss what your training will involve.

You do not need to have worked as a Functional Assessor previously. We can support you in your career change with our accredited training programme and dedicated support structure.

Salary and benefits

• Between £39,500 and £41,500 Per Annum (depending on location)
• Annual salary reviews
• Cost of your professional membership covered by us
• Work-life balance through hybrid/remote working patterns
• 25 days annual leave (+ bank holidays)
• Company sick-pay (up to an annual cap)
• Flexible / part-time working & family friendly ethos
• DWP approved training and support programme provided
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
  

You can learn more about the benefits of working at Advo Health here.

Key responsibilities

• Holding telephone, video or in-person consultations with people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA).
• Assessing a variety of complex conditions and impairments.
• Using your strong verbal communication skills and write high quality, fair and accurate assessment reports using a special IT system.
• Working with your line manager to advance your own professional development and career as a Functional Assessor.

Essential experience and qualifications

• Minimum of 12 months post-registration experience working as an Nurse (RGN, RMN, RNLD), Paramedic, Physiotherapist, Pharmacist or Occupational Therapist.
• You must hold full registration with one of the following professional bodies:
  • Nursing and Midwifery Council (NMC)
  • Health and Care Professions Council (HCPC)
  • General Pharmaceutical Council (GPC)

Are you a healthcare professional looking for a company that shares your values?

Embrace a new work-life balance as a Functional Assessor, working 50% in clinic and 50% at home.

With a rewarding salary starting at £39,500, you will receive annual pay reviews in line with your performance. Your support structure will be made up of people that know and understand what it is like to do the role, meaning you will benefit from a clinically-led business.

Advo is a healthcare organisation through and through, with clinicians working in our highest management positions and shaping our group ethos.

With more than 10 years of experience delivering government assessment services and a commitment to professional development and training, Advo is an established provider and one of the best places to work as an assessor in the UK.

About the role

Play a crucial role in the functional and disability assessments process, a service that touches the lives of millions of people in the UK.

You will work autonomously to assess the cases of people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA) as part of the DWPs Health Assessment and Advisory Services (HAAS). This will involve holding consultations and writing fair and accurate reports.

You will only work to assess people for PIP or a WCA, not both. As part of your application process, we will advise you on which service you will work on and discuss what your training will involve.

You do not need to have worked as a Functional Assessor previously. We can support you in your career change with our accredited training programme and dedicated support structure.

Salary and benefits

• Between £39,500 and £41,500 Per Annum (depending on location)
• Annual salary reviews
• Cost of your professional membership covered by us
• Work-life balance through hybrid/remote working patterns
• 25 days annual leave (+ bank holidays)
• Company sick-pay (up to an annual cap)
• Flexible / part-time working & family friendly ethos
• DWP approved training and support programme provided
• Discounts and other perks
• Charity time gifting
• Extra cash rewards and incentives
• Free physio and other wellbeing support
  

You can learn more about the benefits of working at Advo Health here.

Key responsibilities

• Holding telephone, video or in-person consultations with people who are applying for the Personal Independence Payment (PIP) benefit or a Work Capability Assessment (WCA).
• Assessing a variety of complex conditions and impairments.
• Using your strong verbal communication skills and write high quality, fair and accurate assessment reports using a special IT system.
• Working with your line manager to advance your own professional development and career as a Functional Assessor.

Essential experience and qualifications

• Minimum of 12 months post-registration experience working as an Nurse (RGN, RMN, RNLD), Paramedic, Physiotherapist, Pharmacist or Occupational Therapist.
• You must hold full registration with one of the following professional bodies:
  • Nursing and Midwifery Council (NMC)
  • Health and Care Professions Council (HCPC)
  • General Pharmaceutical Council (GPC)