Bender UK designs and delivers innovative electrical safety and monitoring solutions across healthcare, industrial, and infrastructure environments. We are proud of our values ‘Dedication, Excellence, Trust, and Teamwork’ which guide how we work with customers and each other every day.

The Customer Relations Coordinator plays a key role in coordinating and delivering service contracts for Bender UK’s healthcare customers. Working closely with customers, engineers, subcontractors, and internal teams, the role ensures services are planned, communicated, and delivered efficiently, with a strong focus on customer experience. The role acts as a central point of coordination, ensuring customer requirements are understood, service activities are organised effectively, and documentation and communication are accurate, timely, and consistent.

• Coordinate and support the delivery of service contracts across NHS and private healthcare customers.
• Act as a primary day‑to‑day contact for customers, responding to enquiries and providing updates.
• Work closely with Engineering teams to plan and organise maintenance, remedial, and service visits.
• Liaise with subcontractors to arrange third‑party servicing and ensure completion of required documentation.
• Prepare and manage customer documentation, including quotations, reports, and service records.
• Process orders, requisitions, and purchase orders in line with agreed procedures.
• Ensure all RAMS and site documentation are completed and shared as required.
• Maintain accurate records and updates within systems and documentation.
• Communicate clearly and consistently with customers, ensuring they are kept informed of progress and outcomes.
• Support ad‑hoc customer requests, service queries, and coordination tasks.
• Promote strong cross‑functional working between Customer Service, Engineering, Projects, and Sales teams.
• Identify opportunities to improve coordination, communication, and ways of working.
  

What good looks like at Bender UK

• Dedication to delivering a reliable, responsive service that supports customers day‑to‑day.
• Excellence in organisation, accuracy, and attention to detail.
• Trust, built through clear communication, consistency, and follow‑through.
• Teamwork in action, working closely with engineers, customers, and colleagues to deliver the best outcomes.
• A proactive approach to problem‑solving and improving service delivery.
  

Skills and Experience

Essential

• Strong organisational, planning, and prioritisation skills.
• Excellent communication skills, both written and verbal.
• High attention to detail and accuracy. Confidence managing multiple tasks in a busy environment.
• Good IT skills, including use of systems and documentation tools.

Desirable

• Experience in a customer service, coordination, or administrative role within a service environment.
• Experience working with CRM or scheduling systems.
• Exposure to healthcare, engineering, or service‑based industries.
• Basic commercial awareness or understanding of quotations and service delivery.
  

Salary: Up to £27,500

Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year

Pension: 6% employer contribution

Benefits: Access to various high-street discounts

Social: Regular opportunities to meet and interact with colleagues on a social basis

Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence