Role Purpose

The Business Administrator plays a key role in supporting operational delivery and customer coordination across Bender Ireland’s service business. The role ensures work is organised, communicated, and processed efficiently, with a strong focus on accuracy, responsiveness, and customer experience. Working closely with engineers, project teams, and commercial colleagues, the role acts as a central point of coordination, helping to ensure service activity, project support, and administrative processes are delivered to a high standard.

Key Responsibilities

• Provide day‑to‑day administrative support to the service and operational teams.
• Act as a point of contact for customers, providing clear and timely communication.
• Coordinate service activity, including scheduling engineer visits and responding to call‑outs.
• Plan and organise maintenance and remedial visits, ensuring resources are deployed effectively.
• Prepare and manage customer documentation, including quotes, reports, RAMS, and orders. Issue work orders and support job tracking to ensure work is completed and recorded accurately.
• Liaise with contractors and third parties to arrange servicing and site access requirements.
• Process customer and supplier invoices accurately and in line with agreed timelines.
• Resolve invoice and order queries, escalating issues where required.
• Maintain accurate data and records within CRM systems (e.g. Salesforce).
• Support the administration of service contract renewals, ensuring systems and equipment are captured correctly.
• Work closely with Sales, Projects, Engineering, and Finance teams to coordinate activity and support delivery.
• Respond to general customer enquiries and provide ongoing support throughout service delivery.
• Identify and support improvements in processes, coordination, and ways of working.

What good looks like at Bender UK

• Dedication to supporting customers and colleagues with a responsive and reliable service.
• Excellence in organisation, accuracy, and attention to detail.
• Trust, built through consistent communication and dependable delivery.
• Teamwork in action, working collaboratively across teams and functions.
• A proactive approach to improving coordination, processes, and customer experience.
  

Skills & Experience

Essential

• Strong organisational and prioritisation skills.
• High attention to detail and accuracy.
• Good communication skills, both written and verbal.
• Ability to manage multiple tasks in a busy environment.
• Confident IT user, including systems and administrative tools.

Desirable

• Experience in an administrative, coordination, or customer service role.
• Experience working in a service, engineering, or operational environment.
• Familiarity with CRM systems (e.g. Salesforce).
• Exposure to invoicing, order processing, or contract administration.
• Basic commercial awareness.
  

• Salary: Up to £30,000
• Bonus: Eligible to participate in the annual company bonus scheme with a target bonus payment at 6% of salary and maximum bonus payment of 10% of salary
• Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year
• Pension: 6% employer contribution
• Benefits: Access to various high-street discounts
• Wellbeing: Single private medical cover and access to an employee assistance programme
• Social: Regular opportunities to meet and interact with colleagues on a social basis
• Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence
• Hybrid Working: Regular office attendance is required; flexible working options are available to support work-life balance