This role will be to support our operational delivery and customer coordination, with regular customer interaction as a key part of the role. Act as a point of contact for customers providing clear communication throughout service visits, projects and contract renewals whilst working closely with internal engineers, project managers, sales and finance teams.

Service Planning and Co-ordination

• Organising scheduled maintenance and deploying Bender engineers to hospitals

• Communicating with NHS and private hospitals including Facilities Management companies

• Preparation of client documentation, quotations, orders, RAMS and reports

• Liaising with contractors and site to arrange 3rd party servicing

• Calendar scheduling and raising work orders for engineering visits

• Reacting to call outs and ensuring engineering visits are made

• Entering accurate data into Salesforce CRM

• Responding to general customer enquiries as required

Service Contract Renewals & New Proposals

• Responsible for administering and processing contract renewals within profit margin guidelines

• Liaising with the team in Ireland, the UK and Germany

• Managing newly installed equipment and ensure the systems are captured on contract renewals

General Tasks

• Working within the administration team, communicating with customers daily regarding quotes, projects and service contracts acting as a key point of contact

• Liaising with projects, service and sales team to coordinate activities, progress orders and support delivery

• Processing quotes, orders and invoices accurately in line with internal procedures

• Support the finance team with invoice and debtor-related queries

• Strong organisational skills with the ability to manage multiple tasks and prioritise

• Competent IT skills

• Confident communicator with a professional approach to customer service

• Experience in an administrative, coordination or planning role

• Attention to detail and accuracy when working with documentation and systems, CRM experience is advantageous

• Experience in a sales or commercial environment would be beneficial

• Salary: Up to £30,000
• Bonus: Eligible to participate in the annual company bonus scheme
• Holiday Entitlement: 25 days + 8 bank holidays with a buy/sell leave scheme in place at the start of each holiday year
• Pension: 6% employer contribution
• Benefits: Access to various high-street discounts
• Wellbeing: Single private medical cover and access to an employee assistance programme
• Social: Regular opportunities to meet and interact with colleagues on a social basis
• Development Opportunities: We provide opportunities for professional growth and development, and are committed to fostering a culture of innovation and excellence
• Hybrid Working: Regular office attendance is required; flexible working options are available to support work-life balance