An exciting opportunity has become available to contribute to the Northwest team’s ongoing commitment to improving customer experience, both internally and externally.

Main Duties:

• To ensure operational performance of driving staff is maximised and costs minimised, with particular regard for ensuring compliance with drivers’ hours and service punctuality and reliability
• Through close supervision and direction of driving staff, ensure that the company’s network of services operates in compliance with the Traffic Commissioner’s/ VOSA standard of service punctuality and reliability (i.e., buses should operate within the current “window of tolerance”)
• Utilising both the real time information system and manual “on street” observations, to monitor service reliability, react to problems as they arise, be proactive in ensuring that known events/road closures cause the minimum of disruption to the company’s network of services and record and report on the same
• To monitor and record lost mileage by type and ensure resources are used effectively to minimise lost mileage
• To carry out ticket checks/revenue protection tasks/school loadings checks as required/instructed
• To handle customer complaints/comments, investigate, respond to customer as appropriate and deal with staff members accordingly
• To carry out Customer liaison duties at the Interchange/School Visits/ Road Shows, etc.
• To allocate drivers duties/holidays/sickness/forward allocation planning etc., and to ensure that all such records are kept fully up to date
• To record driver absences and ensure that the input for payroll adjustments is prepared correctly
• To carry out driver appraisals and back to work interviews
• To attend the scene of incidents and Road Traffic Collisions involving company vehicles, liaise with appropriate authorities at the scene, ensure that CCTV footage is obtained, and all records and documentation are completed correctly and in a timely manner
• To deal with customer enquiries and provide ticket sales functions in support of retail staff or at busy times
• To operate the “control” duty, dealing with issues via the Messaging system and real time information system, booking drivers on and off duty, allocating spare drivers to cover open work.
• To keep up to date the company’s electronic provision of information feeds
• To participate in the organisation and management of specific one off events
• Attending company meetings (e.g., Health & Safety)
• To liaise with all other company departments and external bodies such as the police and local authorities, with regard to any matters which may affect the operation of the company’s services.

Hours of work: 

Working hours for this role are based on a 5 over 7-day rota, providing operational coverage across the week. You will be required to work a mixture of early, middle, and late shifts, in line with business needs. Flexibility is essential, as shift patterns will vary to ensure consistent support and service delivery.

We have immediate vacancies for Licenced Bus Drivers to work on our schools contracts based in our Greater Manchester.

We’re looking for motivated, committed individuals who can meet our customer needs.

We’re offering between 25-33 hours a working week, based on a Monday to Friday school term times only. There will also be work available during school holidays and weekends

Applicants MUST hold a full bus driving licence, (you’ll be required to obtain a FULL CURRENT DQC CARD and DBS Badge, company will organise this for you).

Competitive rate of pay (£16.60 p/h)

Benefits:

• Company pension
• Free or subsidised travel 
• On-site parking

We have immediate vacancies for Qualified PCV Drivers based in our Greater Manchester depot in Bolton.

Do you want to work for an award winning company, and a company that are finalists for a number of prestigious awards this year in 2024. We're looking for motivated, enthusiastic individuals who meet our customer needs.

As a Bus Driver, you will be responsible for safely transporting passengers to their destinations. Your premium skills in commercial driving will ensure the smooth operation of the vehicle and passenger safety. With strong communication abilities, you will effectively interact with passengers and address any concerns.

Possessing a PCV license, you will uphold the highest standards of professionalism and service excellence in this vital role. Join our team and be a valued member of our transportation team.

Do you want to work for an award winning company, and a company that are finalists for a number of prestigious awards this year in 2024.

We have immediate vacancies for Qualified PCV Drivers based in our Greater Manchester depot in Salford.

As a Bus Driver, you will be responsible for safely transporting passengers to their destinations.

Your premium skills in commercial driving will ensure the smooth operation of the vehicle and passenger safety. With strong communication abilities, you will effectively interact with passengers and address any concerns.

Possessing a PCV license, you will uphold the highest standards of professionalism and service excellence in this vital role.

Join our team and be a valued member of our transportation team.

Become a fully qualified Bus Driver with Diamond Bus North West at our depot in Eccles.

This is a fantastic opportunity to be supported and developed to start a new rewarding and challenging career. Whether you have always been interested in the transport industry, or are simply searching for a new challenge, this may be the right job for you! Once qualified you will be able to drive some of the brand new fleet of vehicles that we have in our depots.

Our Rotala Training Academy will help you gain the skills and knowledge required to obtain a full PCV licence. Experienced instructors will guide you through the whole process including the theory and practical exams.

As a Trainee Bus Driver you will be supported in all parts of the job, preparing you to start your career in the transportation industry. You will learn all necessary driving rules and regulations, health and safety elements of the Bus Driver job as well as how to provide outstanding service to our passengers.