To ensure that all processes and documentation are maintained and accurate and that they are completed in a timely manner to allow for the efficient operation of the site.

• Maintain Service Levels to the highest standard for key customer accounts such as M&S/JS/Tesco and all other retailers.
• Lead and guide the team in the absence of the supervisor.
• Support new customer onboarding process from start to finish.
• Assist with identifying training needs and providing training to other team members in collaboration with the Supervisor.
• Transfer daily supermarket orders from “We Supply” for next day/same day delivery and upload to Prophet ensuring all orders have been checked and received correctly, also booking transport where needed
• Take ownership and ensure the accuracy of ancillaries and resources and ensure that these are correct at the end of each week for products that have been assigned.
• Allocate stock in rotation sufficient to produce customers next day/same day demand. Ensuring at all times that the third party packers are using the stock allocated.
• Ensure that all product is used efficiently and effectively to maximise yields.
• Ensure that all necessary information is ready for presentation at the daily operations meetings
• Provide information to the customers operations team to facilitate the most efficient distribution solution versus packing requirement
• To be responsible for taking charge of all account based queries in the first instance.
• Use Prophet Pallet Maintenance in full, to prepare detailed daily job sheets to enable the third party packing operation to accurately produce the required Tesco final product.
• Produce “G0 4’s” where necessary to enable the Packhouse to meet required delivery windows
• On a weekly basis issue the packing ancillary guide detailing the ancillary codes to be used on works orders, paying careful consideration to using the most cost efficient codes.
• Ensure that the auto-weekend pre-checks have been carried out flagging up any issues to the Production Support Manager, the Finance Manager and the Shift Operations Manager.
• Provide cover and support for Tesco TIMS amendments at the weekends
• Set up lines on the ERP system (currently Prophet) according to the availability of product as confirmed by the Job Scheduler/Production Shift Manager.
• To review/reconcile the work order stock information to increase the accuracy of stock.
• Actively liaise with colleagues on a day to day basis on matters relating to stock, work orders, stock errors etc., to allow for decisions to be made “real-time” which will increase the accuracy of stock usage information.
• To maintain Service Levels to the highest standard for M&S/JS/Tesco and all other retailers.
• To monitor and investigate if stock movements within the Production Team are recorded accurately on the ERP system.
• Ensure that all relevant Key Performance Indicators (KPIs) are accurately documented and maintained.
• Undertake general ad-hoc administrative duties, as required and as directed by the Assistant Planning Manager and the Operations Planning Manager.
• Ensure that all practices and procedures are carried out in accordance with Company Policy and Health & Safety guidelines.

This list is not exhaustive and the job holder may be required to undertake other duties commensurate with the position as required

• Good standard of English and Maths
• Good knowledge of Microsoft Office
• Excellent communication skills
• Previous experience in Fresh Produce
• Knowledge of Prophet (preferable)
  

Shift pattern- 4 on 4 off 06:00-18:00