Our Vacancy

Join the National Governance Association and help deliver high-quality events and membership services that support our members, subscribers, partners and wider governance community. As Events & Membership Services Assistant, you’ll provide practical, administrative and customer service support across NGA’s events programme, webinars, membership services and marketing activity.

What You’ll Do

You’ll work with the Membership Services Coordinator and Conferences and Events Lead to support the planning, coordination and delivery of in-person, hybrid and online events, while helping members and subscribers receive a timely, helpful and consistent service.

• Support the planning and delivery of internal and external events, webinars and related marketing activity.
• Coordination of event logistics including venues, schedules, equipment, catering, accessibility, suppliers and delegate materials.
• Provide on-the-day event support, including registration, attendee flow, exhibitor coordination and safe event delivery.
• Administer webinars, including speaker preparation, platform setup, accessibility settings, live technical support, recordings and reporting.
• Respond professionally to member, subscriber and customer enquiries across phone, email and online channels.
• Maintain accurate CRM records, support data cleansing, produce reports and help improve membership services and engagement.
• Assist with partner and sponsor communications, event promotions, renewals, lapsed memberships and group subscription processes.
  

What You’ll Bring 

• Experience working in a customer-focused environment and providing professional, timely support across multiple channels. 
• Experience supporting administrative processes and maintaining accurate records in a busy office setting.
• Confidence using databases or CRM systems to input, retrieve and analyse information.
• Clear, confident verbal and written communication skills, with the ability to engage professionally with a wide range of stakeholders.
• Strong organisation, prioritisation and time management skills, with the ability to manage a fluctuating workload and meet deadlines.
• Strong IT skills, including proficiency with Microsoft Office applications.
• A thorough, methodical and professional approach, with honesty, integrity and the ability to stay calm under pressure.

Why Join Us

When you join National Governance Association, you’re joining a team guided by our values: Selflessness, Integrity, Innovation, Inclusion and Courage. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer 

• Salary of £26,227.50 to £29,000 per annum, depending on experience
• Hybrid working: two days a week at NGA’s Birmingham office and three days working remotely
• 25 days’ annual leave, plus bank holidays and three days Christmas closure, increasing with continuous service
• 7% employer pension contribution
• Flexible working arrangements and the option to buy and sell annual leave
• Medicash, employee assistance programme, railcards for qualifying staff and a healthy CPD budget

How to apply

Please apply by submitting an CV and a cover letter explaining why you’re the perfect fit for this role.

Our diversity monitoring questions are optional and will not be used as part of the application process. This information is used for internal monitoring purposes only and is confidential.

Early applications are encouraged. We reserve the right to close this vacancy early if we receive sufficient applications for the role. If you have not been contacted by 31 August 2026, please assume that you have not been successful.

NGA is proud to be a Disability Confident employer.

We are committed to:

• Offering flexible working arrangements where possible.
• Providing an interview to any disabled applicant who meets the essential criteria for the role.
• Making reasonable adjustments throughout the recruitment process and in the workplace to ensure everyone can perform at their best.

Please let us know if you require any adjustments when applying or interviewing. If you have a disability and wish to apply under the Guaranteed Interview Scheme, please let us know when you apply.