We’re looking for more brilliant people to join our Client Relations Team, based at our state-of-the-art Stockport office.
If you have great communication skills and enjoy connecting with people, we’re looking for you. We’re passionate about client care, and creating better moving experiences for all, reflected in our 4.7* Trustpilot rating. We’ll provide comprehensive training and ongoing support to enhance your skills and knowledge, with opportunities for career growth and advancement within the company.
ONP Solicitors is a leading and modern conveyancing firm, part of Movera, a group of home-moving brands, including Cavendish Legal Group, Grindey’s and Conveyancing Alliance. We’re on a mission to transform the moving market, for our people, partners and clients. Enabled by technology but with people at the heart of everything we do.
The Role
As a Client Relations Advisor, you’ll be the friendly voice guiding our clients through their property transactions. Your role is crucial in ensuring every interaction leaves a positive impression and eases any concerns our clients may have.
Key Responsibilities
• Provide outstanding customer service via phone and email, assisting clients with enquiries related to their conveyancing and remortgage processes.
• Educate clients on various stages of property transactions, explaining legal terms and procedures in a clear and empathetic manner.
• Act as a liaison between clients and property lawyers, ensuring smooth communication and timely resolution of any issues.
• Maintain accurate records of client interactions and transactions, updating databases with relevant information.
• Proactively identify opportunities to improve customer satisfaction and streamline processes within the call centre.
What you’ll need
• Excellent verbal and written communication skills, with a friendly and approachable demeanour.
• Strong problem-solving abilities and the capacity to remain calm and composed under pressure.
• Prior experience in customer service.
• Familiarity with conveyancing processes and terminology is a plus but not required; we provide comprehensive training.
• Proficient in basic computer applications and the ability to learn new software quickly.
This is a full-time, permanent role, Monday to Friday. Start times of 8:30 am or 9:00 am with a 5:00 pm finish. Please be aware that we cannot accommodate any holidays of more than a couple of days during the first 4-6 weeks to ensure you get the most out of your training.
What we can offer
We aim to reward your hard work generously. You’ll be greeted in our offices with great coffee, fruit and biscuits to keep you going, alongside all the benefits listed below, plus much more.
• 23 days holiday + 2 extra religious/cultural days
• Hybrid working
• Your birthday off!
• Free conveyancing legal fees
• Moving home days off
• Volunteering days
• Retailer discounts and frequent socials
• Refer a friend bonuses
Look forward to Monday mornings at Movera, we have the culture, technology and purpose to change the way you feel about your job.
At Movera, we are committed to fostering a diverse, equitable, and inclusive environment where all team members feel valued and respected. We believe that a diverse workforce brings unique perspectives and ideas that drive innovation and excellence. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. DBS and Financial Checks Please note that as part of our commitment to maintaining a safe and trustworthy workplace, all offers of employment are subject to satisfactory completion of DBS (Disclosure and Barring Service) checks and financial background checks. These checks are conducted to ensure the safety of our employees and clients and to uphold the highest standards of integrity and compliance in our operations.
