Connect Housing are looking for someone who is passionate about supporting others and delivering excellent customer service. If you’re a great listener with strong communication and problem-solving skills, this could be the perfect opportunity for you. Engage is a city-wide service focused on preventing homelessness, supporting people to sustain their tenancies, and promoting independence and resilience.

About the role and Connect Housing

We are seeking a self-motivated individual to join our Engage Leeds team as a Housing Support Worker. In this role, you’ll manage your own caseload, working alongside colleagues and partners to deliver housing-related support to individuals at risk of homelessness or those needing help to maintain their accommodation.

At Connect Housing, our values underpin everything we do. Our vision is to contribute towards a sustainable and just society—and this role offers a real opportunity to make a meaningful impact.

About you

More specifically, you will:

• Have experience working in a housing or support environment, with an understanding of the challenges faced by individuals with housing support needs
• Deliver high-quality, customer-focused, responsive, and accountable support
• Be an effective communicator who can influence others and work both independently and under pressure
• Provide support that is sensitive, empowering, and promotes dignity, self-esteem, and resilience
• Work with Team Leaders and Engage Leeds partners to build and maintain strong relationships with stakeholders and local community organisations

Benefits of working at Connect Housing

• Friendly and supportive team environment
• 26 days annual leave rising to 31 days after 5 years, plus bank holidays
• Hybrid working
• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available
• Electric car leasing scheme via salary sacrifice
• BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions
• Free GP helpline: 24/7 access to book a confidential consultation with a GP Employee Assistance Programme: free confidential advice and support 24/7, with free counselling sessions available too
• MyPlace benefits: retail discounts and offers
• The opportunity to buy and sell annual leave
• Training and development opportunities and support with role-related professional subscriptions and qualifications
• Travel season ticket loans
• Cycle-to-work scheme
• Two days paid volunteering leave annually

For more details, please refer to the Job Description and Person Specification. For an informal discussion, please contact: Nichola Rigden – 07388 381788 or nichola.rigden@connecthousing.org.uk 

Please ensure you include a supporting statement outlining how you meet the person specification.