Salary: £24,750 per annum + benefits

Hours: 37 hours per week during office hours with some occasional work outside of these times, as and when needed.

Location: Hollinbank, Heckmondwike. One day per week in the Huddersfield (Swan Lane) site.

Make a Difference Every Day

At Connect Housing, we believe everyone deserves a safe, supportive place to call home. We’re looking for a Housing Support & Monitoring Assistant to join our Young People’s Services team and help us deliver person-centred, trauma-informed housing support that truly changes lives.

What You’ll Be Doing

You’ll play a key role in making sure our supported housing services run smoothly and meet the needs of young people. This is a varied role where no two days are the same. You’ll be:

• Assisting with referrals and allocations, liaising with agencies and preparing information for meetings.
• Supporting rent and service charge monitoring, void management, and financial processes.
• Helping with customer satisfaction surveys and analysing feedback to improve services.
• Preparing sign-up packs, welcome packs, and group work materials.
• Assisting with cleaning and preparing rooms for new residents to minimise void loss.
• Logging and reporting repairs promptly.
• Providing accurate records of customer contacts and ensuring compliance.
• Supporting group activities and helping Housing Support Coaches deliver sessions.
• Covering the office, answering calls, and responding to queries.

What We’re Looking For

We’d love to hear from you if you have:

• Experience in a customer-focused role and working as part of a team.
• Strong organisational skills and the ability to work under pressure.
• Good IT skills and confidence using monitoring systems.
• A positive, non-judgmental attitude and commitment to safeguarding.
• Energy, resilience, and a passion for helping young people thrive.

Experience in housing or support services is great, but if you’re enthusiastic and willing to learn, we’ll support you every step of the way, and this would be an excellent opportunity to start a rewarding career in the housing sector.

We understand that one person cannot always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply. Please see the attached combined Job Description and Person Specification for more details.

An Enhanced DBS check will be carried out on the successful candidate and we will need to see two professional references. Please get in touch if you have any questions about this.

We love to help so if you would like an informal discussion about the role, please contact the HR Team.

Closing Date: Friday 28th November. Please note: We may close this advert early if we receive sufficient applications. Please apply early to avoid disappointment as we will be reviewing applications as they come in.

Our Values – We Live by PLACE

• People first – We treat everyone with respect and compassion.
• Love making a difference – We’re passionate about improving lives.
• Actively listen and learn – We value feedback and grow from it.
• Collaborate creatively – We work together to find better solutions.
• Earn trust through our actions – We do what we say we’ll do.

About Connect Housing: Why work with us?

We’re a group of committed and supportive people who strive to make a difference. We offer ongoing professional development to all employees and always encourage feedback, as we believe people do their best work when they’re engaged, supported, and given opportunities to grow.

In choosing Connect you will be joining a friendly team, who look out for each other. As an equal opportunities employer we recruit based on experience, attitude and values. Connect are committed to ensuring our workforce reflects the communities we serve and actively works to promote equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply and we are happy to support you with any reasonable adjustments that you might need throughout the recruitment process. We are proudly a Disability Confident employer.

The benefits on offer here at Connect Housing:

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays
• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
• Electric car leasing scheme via salary sacrifice
• BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions.
• Free GP helpline: 24/7 access to book a confidential consultation with a GP.
• Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too.
• MyPlace benefits: retail discounts and offers
• The opportunity to buy and sell annual leave
• Training and development opportunities and support with role-related professional subscriptions and qualifications.
• Travel season ticket loans
• Cycle-to-work scheme
• Two days paid volunteering leave annually

Interviews are likely to take place w/c 8 December, subject to availability.