Lettings & Neighbourhoods Assistant

Location: Central Dewsbury

Salary: £25,509 per annum + Benefits

Contract Type: Permanent

Hours: 37 per week

At Connect Housing, we believe in putting people first. We’re a values-led housing association committed to creating happy, healthy lives through good homes and strong communities. We’re looking for a detail-oriented and customer-focused Lettings & Neighbourhoods Assistant to join our team and help us make a real difference.

About the Role

You’ll be the first point of contact for customers accessing our Lettings service, providing respectful, efficient, and responsive support. From marketing properties and shortlisting applicants to preparing sign-up packs and updating tenancy records, your work will help people find safe, secure homes. You will also have a chance to get involved with what our Community Housing Officers do, assisting where necessary in order to deliver great customer service.

Key responsibilities include:

• Handling all administrative duties related to lettings activities and assisting the Community Housing Officers to ensure smooth processes.
• Triaging enquiries for Right to Buy, Right to Acquire, resale, and staircasing.
• Preparing information for the marketing of properties via local authority platforms and other channels.
• Completing shortlisting and referencing checks in line with policy.
• Preparing sign-up packs and updating tenancy data for rent processing.

A Great Career Starting Point

This is the perfect opportunity for someone looking to start or grow a career in the housing sector. You’ll gain hands-on experience in lettings, leasehold services, and customer engagement, all while working in a supportive environment that values learning and development. If you’re passionate about making a difference and want to build a meaningful career, this role is a fantastic place to begin.

What We’re Looking For

We’re seeking someone who:

• Has experience in administration or customer service.
• Is confident using MS Office and web-based platforms.
• Communicates effectively and professionally.
• Pays close attention to detail and handles sensitive data responsibly.
• Understands what excellent customer service looks and feels like.
• Experience in housing or lettings is desirable but not essential.

We’re just as interested in your enthusiasm and drive as your experience so if you’ve got the get-up-and-go, a positive attitude, and a genuine passion for housing and helping people, we’d love to hear from you.

Our Values – We Live by PLACE

• People first – We treat everyone with respect and compassion.
• Love making a difference – We’re passionate about improving lives.
• Actively listen and learn – We value feedback and grow from it.
• Collaborate creatively – We work together to find better solutions.
• Earn trust through our actions – We do what we say we’ll do.

Why Work With Us?

• Be part of a purpose-driven organisation making a real impact.
• Work in a supportive, inclusive, and forward-thinking environment.
• Enjoy flexible working arrangements and opportunities for growth.
• Access a range of employee benefits and wellbeing support.

Why Join Connect Housing?

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays
• Hybrid working - combine working from home with being in the office two days a week.
• Group pension scheme with up to 9% matched by Connect. Salary exchange/sacrifice also available.
• 24/7 GP Helpline: get a telephone or video appointment with a doctor, at your convenience.
• BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions.
• Tri-annual pay reviews and annual cost of living salary increases.
• Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too.
• MyPlace benefits: retail discounts and offers
• The opportunity to buy and sell annual leave
• Training and development opportunities and support with role-related professional subscriptions and qualifications.
• Travel season ticket loan
• Cycle-to-work scheme
• Salary sacrifice electric car leasing scheme
• Paid volunteering leave
• A friendly, inclusive culture rooted in our values

We understand that one person cannot always meet every area of a job description so if you are interested and feel you may be suitable, please do get in touch or apply. Please see attached combined Job Description and Person Specification for more details.

In choosing Connect you will be joining a friendly team, who look out for each other. As an equal opportunities employer we recruit based on experience, attitude and values. Connect are committed to ensuring our workforce reflects the communities we serve and actively works to promote equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply. We are proudly a Disability Confident employer.

We are happy to support you with any reasonable adjustments that you might need throughout the recruitment process.

How to Apply

Please review the full combined Job Description and Person Specification for more details.
For an informal discussion about the role, contact the HR Team.

Interviews: To be confirmed.

Please note: We may close this advert early if we receive sufficient applications. Please apply early to avoid disappointment.