Location: Hybrid working with 2 days a week in our Dewsbury town centre office, close to bus and rail stations

Hours: Full-time, 37 hours per week

Do you care about delivering outstanding customer service? Are you ready to make a positive difference to the lives of our customers?

Connect Housing is seeking a proactive and customer-focused individual to join our team as a Customer Services Officer working on our repairs line.

Connect Housing is a community-focused organisation dedicated to providing high-quality housing and services to our customers. We believe in creating safe, secure, and sustainable homes where individuals and families can thrive. 

Our Customer Services Officers (CSOs) specialise in the repairs side of the business, taking calls, recording repair issues and asking questions about the repair so that our trades operatives have as much detail as possible. The CSOs work closely with colleagues who plan and carry out the repair work and also with other departments across the business to make sure that we’re able to provide customers with accurate information and to arrive at the best possible outcome.

We are seeking someone with:

• experience in a customer-focused administrative role, ideally within property maintenance.
• Excellent customer service skills with a commitment to resolving queries effectively.
• Strong organisational skills and attention to detail.
• The ability to work under pressure and manage conflicting priorities.
• Good IT skills, including experience with data collection, processing, and finance systems.
• A collaborative and flexible approach to teamwork.
• Knowledge of residential property maintenance processes (desirable)

Why Join Us? At Connect Housing we offer a supportive, inclusive, and flexible working environment. We are committed to investing in our staff, providing opportunities for career development and continuous learning. This role offers the chance to make a real difference in a values-driven organisation that positively impacts the community.

We would love to talk to you about this role so if you have any questions please get in touch at hrteam@connecthousing.org.uk.

Closing date: 6 January 2024. Early applications are encouraged as we may close the role early depending on number/quality of applications. We have made the application process as easy as possible so please don’t delay your application. We look forward to hearing from you.

The benefits on offer here at Connect Housing:

• 26 days annual leave rising to 31 days after 5 years, plus bank holidays • Group pension scheme with up to 9% matched by Connect. Salary sacrifice also available. 
• Free online GP service: 24/7 access to GP appointments. Child dependants and partners are also covered.
• BUPA Health Cash Plan. Get money back for your dental, optical, podiatry treatment and much more, including cash back on your prescriptions.
• Employee Assistance Programme: get free confidential advice and support 24/7, with free counselling sessions available too.
• Wellbeing activities e.g. art classes, pottery workshops and much more.
• MyPlace benefits: retail discounts and offers
• The opportunity to buy and sell annual leave
• Training and development opportunities and support with costs for role-related professional subscriptions and qualifications.
• Travel season ticket loans
• Cycle-to-work scheme
• Paid volunteering leave

The role is based at our central Dewsbury office, within easy access to Dewsbury bus and rail stations. This is a hybrid role with minimum two days in the office.

As an equal opportunities employer we recruit based on experience, attitude and values. Connect are committed to ensuring our workforce reflects the communities we serve and actively works to promote equality, diversity and inclusion. We encourage applicants from underrepresented groups to apply. We are proudly a Disability Confident employer.