Inside Sales Associate

  • Bengaluru
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We are Omnissa!

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security.

That’s where Omnissa comes in. The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. We’re experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team. As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

What is the opportunity?:

Job Overview:
The Inside Sales Associate (ISA) plays a pivotal role in supporting the Sales team by driving operational efficiency and facilitating the sales process, to help optimize field sales productivity. This role demands a highly meticulous, logical, and organized individual with exceptional collaboration skills. The ISA will work closely with Account Executives (AEs), Channel Account Managers (CAMs), and Regional Sales Directors (RSDs) as well as multiple business units across APAC (ANZ, Asia and India) to ensure the sales cycle runs smoothly, contributing to both revenue growth and outstanding customer experience. This is an in-office role, and the ISA will be expected to work from the Omnissa Bengaluru office 5 days a week, ensuring effective collaboration with the team.

Key Responsibilities:

  • Order Processing & Fulfillment: Oversee the order fulfillment process, collaborate with partners and distributors, and guide RMAs (Return Merchandise Authorizations).
  • Sales Cycle Support: Collaborate with AEs, CAMs, and RSDs to support transactional sales cycles and ensure timely and accurate execution, from opportunity creation to fulfilment.
  • Operational & Administrative Support: Assist with day-to-day sales operations, including:
    • Pricing and proposal creation,
    • Tracking customer contract data and supporting the sales process,
    • Deal modeling, including discounting, SKU guidance, and leveraging promotions.
  • Internal Collaboration: Work closely with cross-functional teams such as Deal Management, Pricing & Packaging, Renewal Quoting, SaaS Operations, Install Base, and Order Management, to drive smooth sales operations.
  • Process Improvement: Continuously identify and implement ways to enhance internal sales processes and operational efficiency.
  • Forecasting & Reporting: Actively participate in weekly 1:1 meetings with AEs and CAMs and support RSDs in sales meetings and forecast calls.
  • Subject-Matter Expertise: Become a trusted expert on Omnissa’s internal systems and processes, providing guidance and support to team members.

Performance Outcomes:

  • Master back-end processes to enable complex deal execution.
  • Continuous demonstration of effective communication and collaboration with internal teams to solve roadblocks.

What will you bring to Omnissa?

  • Experience: A minimum of 2-3 years of relevant experience in a similar administrative sales support role, ideally within a large multinational organization.
  • Skills:
    • Meticulous attention to detail and the ability to execute with precision.
    • Strong logical and planning capabilities to manage multiple tasks and priorities effectively.
    • Excellent communication skills, with the ability to collaborate and interact with various internal teams and external stakeholders.
    • Proven ability to be an outstanding team player and contribute to a positive and productive team environment.
    • Problem-Solving Ability: Strong analytical skills to identify challenges and proactively find solutions to improve sales processes.
    • Time Management Skills: Ability to manage time effectively and prioritize tasks in a fast-paced environment. 
    • Customer-Focused Mindset: Ability to support the sales process while ensuring a seamless and positive experience for customers.
    • Adaptability: Comfortable adjusting to changing priorities in a dynamic sales environment.
    • Analytical Skills: Ability to analyze data and derive actionable insights that drive sales performance, identify bottlenecks, and improve internal processes.
    • Technical Proficiency: Familiarity with CRM systems (e.g. Salesforce) and ability to quickly master internal tools and systems.
    • Proactive Attitude: Self-starter who takes initiative to improve processes and drive efficiency.

    Work Environment:

    This is an in-office role, with the expectation to work from the Omnissa Bengaluru office 5 days a week, ensuring effective collaboration with the team.

    Location: 5th Floor, Kalyani Vista, 165/1 and 165/17, 3rd Main Rd, Doresanipalya, Anthappa Layout, Phase 4, J. P. Nagar, Bengaluru, Karnataka 560076

    Type of Work: Office Work

    Omnissa Industry Recognition & Awards:

    • Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).

    • IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.

    • Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.

    • Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.


    Omnissa’s commitment to diversity & inclusion:

    Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.


    This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.