We are Omnissa! 

The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!

At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.

As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!

Why will you enjoy this new opportunity?

By joining Order Management Operations, you will be engaged in delivering frictionless purchasing experiences for our customers, partners, and colleagues to accelerate our transition to a modern, multi-cloud SaaS future. Our core operational, System operations areas include order management, fulfillment, Billing ops, Pricing operations, Partner operations, SaaS and subscription Support operations, strategy, and transformation.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Within 30 days of employment, complete all the onboarding formalities and learnings, understand various pillars of the System operations team, their +functionalities, their vision, and get familiarized on standard operational activities, cross functional teams, ongoing initiatives, and engage with team.

• Within 60 days of employment, you are expected to drive operational and cross functional initiatives to improve the operational efficiencies along with managing the process and people

• Within 90 days of employment, you will start driving operational reviews, building reporting and analytics needs to run the operations and team’s performance management.

• Post 180 days of employment, you will be driving process excellence activities like identifying the system/process gaps, front-end initiatives that will maximize business agility, participating in wider projects and initiatives related to quality and operational efficiency.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?

• Oversee the order management process, ensuring timely and accurate processing of customer/partner orders, managing people, and optimizing efficiency. This role requires strong analytical, problem-solving, and communication skills.

• Ensure accurate and timely processing of orders. • Liaise with sales teams, channel partners, and numerous internal groups as required to support the order-to-invoice process.

• Deliver on ad-hoc assignments as business requires.

• Work with Global teams spanning different time zones.

• Supervise and develop order management team members.

• Provide training and guidance.

• Conduct performance evaluations

• Develop and maintain reports on order management metrics.

• Analyze data to identify trends and areas for improvement.

• Provide insights to inform business decisions.

What is the leadership like for this role? What is the structure and culture of the team like?

This role will report to the Director – Order Management based in India. The Order Management team is an integral part of System Operations and is made up of 40+ Individual contributors across 2 sites (India and US) for orders processing, supporting volume across multiple LOBs with a continuous focus on process improvement and enabling frictionless customer experience. Order Management is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

Where is this role located? Remote - anywhere in USA

Omnissa industry recognition and awards:

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner’s Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).
• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.
• Forrester Wave report for Q4 2023: Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.
• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

Omnissa’s commitment to diversity & inclusion:

Omnissa is committed to continuing their mission to build a diverse and inclusive workforce that reflects the communities we serve across the globe. Fostering inclusiveness is one of our key values, that acts as a bedrock of our operational model and culture.

Omnissa is an Equal Employer Opportunity and Prohibits Discrimination and Harassment of Any Kind: Omnissa is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with local law.

USA ONLY: Disclaimer for US-Based Roles: This job requisition is not eligible for employment-based immigration sponsorship by Omnissa