WIG is a membership charity that is building a community of leaders across public, private and not-for-profit sectors. For over 40 years, WIG has brought together senior decision-makers and thought leaders from business, government and civil society to tackle the challenges that matter most to the UK’s future. With a membership community of over 250 organisations, WIG’s members are the foundation of everything it does. The Membership Executive plays a vital role in keeping that community healthy and well-served — providing high-quality day-to-day support to member organisations, coordinating engagement activity, and ensuring the data and processes that underpin the membership offer are accurate, timely and trusted. Sitting within the Membership team in the newly formed Membership & Marketing directorate, the Membership Executive reports to a Membership Manager and works closely with colleagues across Partnerships, Marketing, Research, Policy & Impact and Leadership Development. This is a delivery-focused role that combines relationship coordination, operational rigour and CRM stewardship. The right candidate is highly organised, service-minded and energised by working at the intersection of public policy, leadership and cross-sector collaboration. They take pride in getting the detail right — a clean record, a prompt reply, a well-prepared briefing — because they understand that small things, done consistently well, are what make members feel genuinely valued. They are confident communicating with senior contacts in member organisations and are looking to build a career in membership, account management or stakeholder engagement in a mission-driven setting.

Educated to A-level standard or equivalent; a degree or relevant professional development in membership, account management, customer service or business administration is welcomed but not essential.

Service orientation: a genuine pride in delivering high-quality, responsive support to members and colleagues, with the instinct to anticipate what someone will need next.

Organisation and attention to detail: ability to manage multiple priorities, hold the detail across a busy portfolio and keep records, communications and follow-ups consistently on track.

Relationship skills: confident, warm and professional communicator, able to build rapport with senior contacts in member organisations and represent WIG credibly in writing and on the phone.

Data and systems fluency: comfortable working in CRM systems and Excel, with the discipline to keep records clean and the curiosity to use data to spot patterns and opportunities.

Team working: collaborative, dependable and proactive, with the awareness to work effectively across teams and contribute to a positive, high-performing culture.

Curiosity and policy interest: an authentic interest in public policy, leadership and cross-sector collaboration, and a willingness to build subject knowledge over time

Essential

Experience in a membership, account coordination, customer service, stakeholder relations or comparable administrative/support role.

Demonstrable experience of providing high-quality service to senior or professional audiences, with strong written and verbal communication.

Confident user of CRM systems, Microsoft 365 (particularly Outlook, Word and Excel) and standard digital collaboration tools.

Track record of managing competing priorities to deadline with accuracy and attention to detail.

Comfortable handling data — maintaining accurate records, running basic reports and spotting inconsistencies.

Genuine interest in public policy, government, business or the not-for-profit sector and the role of cross-sector collaboration.

Desirable

Experience within a membership body, professional association, charity or policy-focused organisation.

Familiarity with Dynamics 365 CRM or comparable platforms and their application to member engagement.

Experience of supporting events, roundtables or member-facing programmes.

Exposure to public sector, Whitehall, business or civil society environments.