This role provides essential administrative and operational support across WIG’s Talent and Leadership team, helping ensure the smooth delivery of services such as mentoring, secondments, and leadership programmes. Acting as a key point of contact for internal and external stakeholders, the role enhances the team’s effectiveness by coordinating logistics, managing inboxes and CRM entries, and supporting service delivery from start to finish. By contributing to communications, business development, and evaluation processes across multiple programmes, including Charity Next, NED & Trustee recruitment, and mentoring, the role plays a vital part in driving team cohesion, continuous improvement, and excellent customer experience.

General responsibilities

• Provide administrative support for our talent and leadership service offering, including booking meetings, monitoring inboxes and replying to queries and enquiries.
• Arranging meetings for the team as directed by the Talent Manager.
• Act as point of contact for queries and deliver a high quality and responsive customer service, with ownership of relevant inboxes.
• Manage the posting of roles and opportunities on the WIG website (editing and uploading content and dealing with responses, saving as appropriate), and work with the marketing team to coordinate mailing lists and targeted business development opportunities.
• Monitor and attach all relevant information to the CRM.
• Ensure continuous improvement of process, logistics and user experience where possible.
• Attend meetings with other members of staff to ensure learning across all areas of Talent and Leadership, leading any as appropriate and following appropriate sign off.
• Assist with the invoice and account reconciliation process.
• Assist with monitoring and tracking alumni success across the talent and leadership teams, working with the alumni manager if required.
• Assist with Microsoft office based tasks, such as EDI monitoring and formatting, Charity next feedback formatting, and assistance with the creation of packs and relevant documentation.
• Engage with other WIG Teams, particularly with crosscutting areas such as marketing and leadership.
• Contribute to wider events team activities including marketing and evaluation.
• Consistently deliver a high standard of work with a business-oriented approach, respecting professional boundaries and privacy

Talent responsibilities

• Responsible for bespoke mentoring, secondment feedback and evaluation cycles.
• Responsible for managing the NED & Trustee limited service from business development through to proposal writing, service delivery and follow up, with the support of the Talent Manager when needed.
• Responsible for arranging bespoke mentoring meetings and working on programmatic mentoring services.
• Working alongside the secondment programme manager to run any other programmatic secondment services.

Charity Next responsibilities

• Assist with charity next application windows, helping to business develop via mailshots and mailing lists.
• Deal with incoming charity next queries, aiding where possible, and passing over to the team where not.
• Leading on Charity Next introductory meetings, feedback meetings and other enquiries.
• Help with quality checking the proposal documents from potential hosts, ensuring that they meet the requirements laid out by the Fast Stream.
• Help manage communications and queries from hosts.
• Assist with invoicing and sending our secondment agreements, saving them as appropriate.
• Add details to the CRM ensuring that everything is saved appropriately. • Assisting with pulling together evaluation data if/when required. Leadership responsibilities
• Help manage communications and queries that are incoming from the leadership mailbox – directing to the relevant programme manager or production team as appropriate.
• Add leads to the CRM ensuring that everything is saved appropriately.
• If necessary, helping out on leadership programmes and modules should there be a staff shortage or a need.
• Assisting with pulling together evaluation data if/when required.
  

A-Level or equivalent

Essential competencies to support success in this role include;

• Time Management
• Consistency
• Communication Skills
• Ability to manage multiple priorities
• Stakeholder communication
• Teamwork
  

Experience working within an administrative role in a busy environment would be beneficial.

Additionally, some experience within a recruitment setting is desirable but not essential.