WIG is seeking a dynamic and experienced Operations Manager with a proven track record in events management and business administration to a high standard to fulfil our charitable purpose of developing cross-sector leadership and collaboration.

We work with leaders of today and tomorrow to enable cross-sector collaboration, supporting growth and prosperity across the UK. The operations manager will be core to the delivery of our charitable purpose, working with leaders from across public, private and not-for-profit sectors, along with a high performing delivery team producing best in class interventions to support leadership development, strategic dialogue and best practice.

This role requires a highly organised individual, experienced in managing a broad portfolio with excellent communication skills and the ability to handle multiple tasks simultaneously.

Reporting to the Director of Corporate Services, you will be responsible for the event and leadership programme production team and end-to-end management of the charity’s internal business operations, including managing and monitoring our vendor relationships, liaising with our third-party HR company on employment/recruitment-related activities and effective organisation of our office management systems, working cross-departmentally with teams in achieving operational excellence and the highest quality across our service delivery areas.

This individual will work with the team to develop a culture of continuous improvement through effective feedback mechanisms; engaging with stakeholders to identify future needs and implement improvements.

Lead WIG Events & Leadership Programme Production:

• Working in collaboration with all delivery teams provide admin, logistical and technical support to ensure delivery of in person and virtual events and programmes of outstanding quality. This will include overseeing the team’s activities in relation to;
  •  Communication with hosts and delegates to ensure the smooth running of the event
  • Assessment and set up of venues including technical capabilities, health and safety, room arrangement and technical equipment etc.
  • Catering and refreshment requirements
  • Production of invitations, badges, materials as appropriate
  • Any requirements relating to quotes, purchase orders etc.
  • Line management of the Events & Leadership Programme Production team, modelling behaviours to create a high performing and inclusive team.
  • Ensuring best in class member experience throughout the registration to post event process, considering potential areas for innovation and improvement.
• Oversee General office management:
  • Provide reception cover and welcome external visitors and meetings on behalf of the CEO and delivery teams.
  • Responsible for efficient scheduling of booking system for desks and meeting rooms, ensuring meeting rooms are prepped and ready for use at all times.
  • Provide ‘overflow’ telephone support to the organisation to ensure a high level of service to our members
  • Manage and ensure that the office operates efficiently and effectively.
  • Promote the use of productivity tools and best practices approaches utilising knowledge of Microsoft office tools.
  • Facilitating the swift response, resolution and escalation of correspondence, complaints, and queries
  • Manage all office supplies and be responsible for ordering of supplies and equipment when necessary, liaising with teams to monitor department deliveries.
  • Provide efficient and effective administration support to the organisation as required and approved by the Director of Corporate Services.
• Support Human Resources and administration:
  • Day to day point of contact for HR admin support needs for our managed HR service.
  • Providing HR admin support i.e. supporting line managers with arranging interviews, minutes for complex ER meetings, new starter induction, updating letter templates etc.
  • Supporting staff, providing induction support, maintaining morale within the office, and organising social events
  • Maintain and manage training records for all staff, providing information to line managers driving 100% completion rates across teams.
• Monitor Facilities and Health and Safety: 
  • Responsibility for the maintenance and implementation of health and safety policies meeting our legal and regulatory requirements
  • Day to day management of internal and external contractors to ensure a safe, clean and suitable working environment
  • Maintain office equipment in partnership with suppliers – including printer, mobile phones, IT equipment, and maintaining an asset register.
• Track Finance:
  • Managing allocated budget by recording expenses and preparing reports
    

Undergraduate degree level or above equivalent experience ideally within one of the following disciplines;

• Events management

• Business Administration

• Human resources / Talent Management

WIG Core Values

• Trusted - We create a safe space for open communication 
• Enabling - We seek the different experience of others to make better and lasting progress
• Forward-thinking - We equip our stakeholders to be successful leaders. 
• Inclusive - We think long-term, anticipating future challenges and opportunities to drive innovation and growth

Behaviours

We uphold the trust of our stakeholders - members, partners and colleagues - through actions and initiatives that are: • Transparent • Reliable • Honest • Competent

We welcome diversity of thought and create a rich environment for idea-generation and problem-solving by: • Actively seeking input from leaders at all levels and from all nations, regions, sectors and backgrounds. • Treating everyone with respect

We seek collaborative success and fulfill potential through a culture led by: • Curiosity and continued learning • Proactivity and initiative • Teamwork • Accountability

We are recognised for our relevance and foresight by being: • Subject matter experts • Adaptable and responsive • Outward-looking

• Proven experience as an Operations manager with a broad portfolio of responsibility, ideally in the not-for-profit sector

• Experience managing a high performing team

• Proven awareness and knowledge of Health and Safety and GDPR regulations, including monitoring and mitigating risk in these areas.

• Demonstrable experience of policy and procedure development in the relevant areas within the role. • High attention to detail and a commitment to quality

• Strong interpersonal skills with the ability to communicate effectively with clients and staff

• Ability to work proactively and manage multiple tasks efficiently

• Appropriate IT skills qualification or experience of working with Microsoft Office suite and ability to use IT packages and maintain records on agreed programmes (Microsoft Office based, HR database and Charity Management Software database or similar).

• Exceptional communication and interpersonal skills, with the ability to build trust and rapport with a variety of internal and external stakeholders.

• Proven ability in continuous improvement with a demonstrable history in proactively recommending solutions and problem-solving independently.

• Ability to analyse, interpret and report on statistical information to various management levels.

• Familiarity and understanding of foundational human resources practices.

• Mission-driven mindset and passionate about WIG’s mission, purpose and values.