Role Purpose

The Receptionist is responsible for delivering a professional and welcoming front-of-house service, ensuring a positive first impression for all visitors and callers. The role also provides administrative and office support, contributing to the smooth and efficient running of daily operations.

Key Responsibilities

• Front of House & Visitor Management
• Meet and greet visitors, ensuring a professional and friendly welcome
• Manage visitor sign-in processes and issue visitor/contractor passes
• Monitor site access, ensuring all visitors adhere to security and safety procedures
• Provide and manage Personal Protective Equipment (PPE) in line with Health & Safety requirements
• Maintain reception and meeting areas to a high standard at all times Communication & Coordination
• Answer incoming calls and direct them appropriately
• Manage the central Info@ mailbox, responding to or escalating queries as required
• Deal with general correspondence and enquiries
• Coordinate internal and external meetings, including room bookings
• Provide refreshments and support for meetings where required Administration & Office Support
• Prepare letters, presentations, and reports
• Update and maintain databases and records
• Support general office tasks including photocopying, printing, and data entry
• Implement and maintain office administrative systems and procedures Procurement & Cost Management
• Order stationery, office equipment, and consumables
• Arrange catering, lunches, and refreshments as required
• Source and order uniforms, ensuring quality and cost efficiency
• Book travel and accommodation as required
• Manage purchasing activities with a focus on cost control and value for money Compliance & Documentation
• Record and maintain Non-Disclosure Agreements (NDAs) where required
• Ensure compliance with Health & Safety and site access procedures
• Maintain accurate records of visitors and contractors Event & Facilities Support
• Assist in coordinating on-site events
• Support facilities-related activities as required

Skills & Experience

Essential:

• Strong organisational and time management skills
• Excellent communication skills (written and verbal)
• Professional and friendly telephone manner
• Ability to prioritise tasks and manage multiple activities
• High level of attention to detail
• Reliable, discreet, and able to handle confidential information

Desirable:

• Previous experience in a receptionist or similar administrative role
• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Experience with SAP or similar systems

Key Competencies

• Customer Focus – Delivers a professional and welcoming service
• Communication – Communicates clearly and effectively
• Organisation & Prioritisation – Manages workload efficiently
• Initiative – Proactively identifies and completes tasks
• Problem Solving – Resolves issues quickly and effectively
• Attention to Detail – Maintains accuracy in all tasks
• Confidentiality & Integrity – Handles sensitive information appropriately
• Resource Management – Uses resources effectively and manages costs