Home based within the Northwest with occasional travel to our Manchester Office

Experience and qualifications

• Experience of debt management within Social Housing.
• Knowledge of Specialist Supported Housing and Housing Benefit Regimes.
• Experience of dealing with Exempt and Managed Housing Benefit claims.
• Understand rent account management processes.
• Build relationships internal and externally with stakeholders that will assist with income collection.
• Good time management skills with the ability to work with competing deadlines and under pressure.
• Good communication skills having the confidence to interact effectively with different people, face to face, over the phone and by email.
• Ability to deal sensitively with all enquiries and tenants queries.
• Ability to work as part of a team and to adapt and respond to change.
• Highly IT literate, with the ability to use a range of Housing Management and Accounting Systems.
• Experience of Income and Debt management credit control.
• Awareness of the Housing Sector and learning disability.
• Have knowledge and experience of dealing with all aspects of the Welfare Benefits System

Benefits

• 27 days annual leave plus bank holidays (increases with service)
• Contributory pension (5% employee / 5% employer)
• Paid volunteering days (3 per year)
• Day off for your birthday

Golden Lane Housing is committed to building a diverse, inclusive and values-led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.