For further information please download the attached job description.

Interview Date - 29.07.26

Experience and Qualifications:

• Experience of income management, debt recovery, rent arrears management, or credit control within a social housing environment.
• Knowledge of Housing Benefit regulations, welfare benefits and the processes involved in supported housing income collection.
• Experience of working with Exempt and Managed Housing Benefit claims and liaising with local authority benefit teams.
• Understanding of rent account management and income collection processes, including arrears prevention and recovery.
• Experience of handling customer enquiries professionally, sensitively and solution-focused, particularly when discussing rent payments, arrears and benefits.
• Ability to build positive relationships with tenants, deputies, appointees, care providers, local authorities and other key stakeholders to support income collection and tenancy sustainment.
• Strong communication skills with the confidence to engage effectively with a wide range of people by phone, email and in person.
• Good attention to detail and the ability to maintain accurate records, update rent accounts and complete benefit-related documentation correctly.
• Ability to prioritise workloads, work to deadlines and manage competing demands in a fast-paced environment.
• Strong problem-solving skills with the ability to identify income-related issues, take appropriate action and escalate where necessary.
• Excellent customer service skills, demonstrating empathy, professionalism and accountability when supporting tenants and their representatives.
• Competent IT skills with experience of using housing management systems, accounting systems and Microsoft Office applications.
• Ability to work collaboratively as part of a team while adapting positively to change and new ways of working.
• An understanding of the social housing sector and the challenges faced by people with a learning disability.
• A commitment to supporting tenants to sustain their tenancies, maximise their income and achieve positive outcomes.
• A proactive approach to reducing arrears, improving collection performance and identifying opportunities to strengthen income management processes.

Benefits

• 27 days annual leave plus bank holidays (increases with service)
• Contributory pension (5% employee / 5% employer)
• Paid volunteering days (3 per year)
• Day off for your birthday

Golden Lane Housing is committed to building a diverse, inclusive and values led organisation.Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.

We reserve the right to close before the date advertised.