Reporting to the Managing Director, the role of an Head of Operations will you be managing a team of drivers, as well as the Traffic Office / Allocations.

You will have overall responsibility to lead and manage all bus operations, and through efficient management of the operation to grow profitability and provide a consistent quality of service to our customers.

You will be accountable for the depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise.

Due to the nature and importance of this role, you will need to be a Team player and you will need to work closely with other members of your team to ensure that daily targets are met.

You must lead, promote structure and discipline within the workplace, behave in a professional manner and lead by example. You must treat other employees and staff with dignity and respect as you would expect to be treated yourself.

Job Responsibilities

• Identify, develop, and deliver incremental revenue opportunities, including optimisation of fleet utilisation, expansion of commercial contracts, ancillary service offerings, and strategic partnerships, to drive sustainable growth alongside core operational performance. 
• Accountable for ensuring drivers and operational staff adhere to the Company Health and Safety Policies and regulations; 
• Drive engagement with the depot team, including driving staff and customers; 
• To manage the operations team in accordance with Rotala’s policies, standard operating procedures and all relevant legislation; 
• To deliver agreed plans and budgets, including established level of service and service quality; 
• To ensure staff planning at the depot meets the operating requirements of the business; 
• Ensure an effective working relationship with recognized trade union representatives and officials; 
• To manage and plan collision reduction and staff/passenger injury reduction; 
• To ensure the effective management of injury prevention; 
• To manage and deliver agree key performance indicators; 
• To ensure position working relationships are maintained between the company and local authorities; 
• Liaise with external bodies to improve performance of lost miles and punctuality; 
• To ensure all cash handling procedures are followed; 
• To carry out driver appraisals and direct report appraisals and improve staff skills and identify any training needs; 
• To conduct all HR related matters when it comes to managing staff; 
• Ensure all drivers are inducted effectively; 
• Ensure all staff welfare issues are dealt with effectively.
  

• Transport Manager CPC

• Excellent knowledge and understanding of British Domestic Hours Rules (as defined within the) Transport Act 1968 and the Working Time Regulations 1998
• A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email)
• A basic level of Competence in the use of Omni-das and Ticketer systems