Head of Innovation & Insights

37 hours per week

Hybrid working with 2 days a week in Worthing

Salary – £76,200

Are you a forward-thinking leader with a passion for driving innovation, harnessing data, and delivering impactful change? We’re looking for a Head of Innovation & Insights to lead a programme of business improvement and transformation projects across our organisation.

Worthing Homes is a forward-looking housing association dedicated to providing affordable, high-quality homes and services to our local communities. We’re a small yet dynamic organisation, managing 4,000 homes serving over 10,000 residents across our range of properties from social housing to sheltered accommodation to shared ownership properties.

Our team is driven by our shared passion for supporting our local communities and making a positive impact on our customers’ lives. We’re at an exciting and transformative stage in our business, embracing innovative approaches and new ideas as we continue our journey toward achieving brilliant outcomes for our customers.

About the Role

As Head of Business Innovation & Insights, you will be responsible for driving innovation and transformation across the organisation by maximising the value of business systems and promoting the use of data to support smarter, evidence-based decision-making. You will champion digital innovation and embed modern, customer-focused ways of working across the organisation, using insights from customer feedback and dispute resolution to identify and implement service enhancements and operational efficiencies.

Working in close partnership with the Senior Leadership Team, you will shape and deliver an annual programme of strategic projects, with a strong focus on continuous improvement, effective change management, and successful project delivery. A key part of the role is advancing the adoption of digital technologies to improve efficiency, streamline operations, and enhance organisational performance. You will also play a central role in embedding a culture of continuous improvement, strengthening customer focus, and driving cultural change that reflects and reinforces our values.

About You

We’re seeking an experienced and confident senior leader who is passionate about delivering exceptional customer service and understands how functions, processes, technology, and culture can be designed to deliver this. With a strong focus on continuous improvement, you’ll bring energy, vision, and a collaborative approach to working across the organisation.

With a proven track record in delivering change and business improvement programmes, you’ll bring expertise in a range of project management and transformation to drive results. As an inspirational leader, you’ll champion customer excellence and use your digital expertise to streamline processes and improve the customer journey. Your ability to influence and build strong relationships with colleagues, partners, board members, and customers will be essential to your success in this role.

Why work for us?

At Worthing Homes we strive to create a supportive and inclusive work environment ensuring colleagues feel valued and respected. We foster a collaborative culture in which teamwork is highly valued and we employ brilliant people to work with our customers to help support them to live their best lives.

If you're looking for an exciting opportunity while making a tangible impact in people's lives, this is a role where your contributions will be valued and visible.

Join us on our journey to brilliance and be part of a team that makes a real difference in the community.

For more detailed information, please see the attached candidate pack. Closing date: 13th June 2025. Interviews will be held on 19th June at Davison House, Worthing.

We are an inclusive organisation and value each individual’s unique contribution, irrespective of race, ethnic origin, religion, age, gender, disability, sexual orientation or social background.