Operations Director

37 hours per week – Permanent

Hybrid working with 2/3 days a week in and around Worthing

Salary – £115,000

Are you an energetic and inspiring housing leader who wants to work for a thriving organisation and make a real difference to our customers lives by helping us on our journey to brilliance?

Worthing Homes is a small yet dynamic organisation, managing 4,000 homes serving over 10,000 customers in Worthing and the surrounding areas. We are a customer service organisation first and foremost, and always try to find ways to deliver the best services possible.

Our team is driven by our shared passion for supporting our local communities and making a positive impact on our customers’ lives. We’re at a pivotal stage in our business, as we embrace creative approaches and new ideas to keep improving our services, as we continue our journey towards being a brilliant landlord for our customers.

An exciting opportunity has now arisen for a seasoned customer service professional, with senior management experience, to join us as our new Operations Director. You must have a real understanding of the challenges and complexities facing the social housing sector, as we ensure we maximise our resources and talents to create the most impact for our customers. This will be complemented by your ability to think strategically and commercially, whilst being able to forge strong working relationships both within and outside of the organisation.

Worthing Homes leadership focus is on service excellence, continuous improvement and innovation in how we deliver tailored services in response to the diverse needs of our customers. Key to this is the ability to inspire and galvanise others to do their best; to drive positive results, and to ensure that our customer services are cost-effective, accessible and achieve a high quality.

About You

We are looking for a results driven leader, who is motivated by a social purpose, with a track record of delivering successful customer services, with compassion, authenticity and resilience. You will have worked at a senior level in social housing or a related sector and have experience of delivering impact for local communities.

We pride ourselves on our culture of inclusivity and so we are seeking a like-minded individual who is passionate and committed to valuing and maximising the opportunities we achieve through embracing our differences and individuality.

Why work for us?

At Worthing Homes we strive to create a team-based work environment, which is flexible and fun, and where colleagues feel appreciated and respected. We foster a collaborative culture in which colleagues pull together, and we employ brilliant people to work with our customers to help support them to live their best lives.

If you're looking for an exciting opportunity while making a tangible impact on people's lives, this is a role where your contributions will be valued and visible.

Join us on our journey to brilliance and be part of a team that makes a real difference in the community.

For more detailed information, please see the canidate pack.

Closing date: Monday 27th January 2025. Interviews will be held at Davison House, Worthing, and will involve board members, customers and colleagues at different stages.

First interviews will be held on 30th January 2025.