Join our talented Team at Kyloe as a Product Consultant!

Kyloe Partners are a leader in recruitment technology, helping staffing firms worldwide work more efficiently through innovative cloud software solutions. Are you passionate about helping customers succeed?

Kyloe are looking for a Product Implementation Consultant to guide clients through onboarding, drive product adoption and ensure they get the most out of our solutions.

The ideal candidate will bring a combination of technical proficiency, excellent communication skills, and project management and problem-solving capabilities. Adaptability, a keen ability to build and maintain client relationships, and experience within the recruitment industry would be highly desirable.

Role and Responsibilities:

Customer Engagement:

• Act as the main point of contact for customer onboarding, providing guidance and resources to ensure successful adoption of products and services.
• Conduct regular check-ins with customers to monitor satisfaction, address concerns, and offer proactive solutions.

Customer Support: 

• Collaborate with the support team to resolve customer issues efficiently, ensuring timely follow-up and resolution.
• Provide advanced troubleshooting and problem-solving for complex customer issues.

Customer Advocacy: 

• Serve as the voice of the customer within the company, ensuring customer feedback is communicated to product and development teams.
• Advocate for customer needs and ensure their feedback is incorporated into the product roadmap.

Project Management: 

• Manage multiple customer projects simultaneously, ensuring deliverables are met on time and within scope.
• Coordinate with cross-functional teams to ensure smooth execution of customer-related projects.

Product Expertise: 

• Maintain a deep understanding of Kyloe’s products and their features, staying current on new releases and updates.
• Enable, configure, test, and troubleshoot all Kyloe products and any related solutions during onboarding.
• Provide product demonstrations and training sessions to customers as needed.
• Maintain a strong understanding of all other solutions offered by Kyloe.

Recruitment industry knowledge 

• Use recruitment industry knowledge to understand customer processes, priorities, and challenges throughout onboarding and product adoption.
• Support customers using recruitment technology platforms, particularly Bullhorn, through effective configuration, training, and customer conversations.
• Provide practical recommendations that help customers get the most value from Kyloe’s products and services.

Apply:

If you’re ready to make a real impact and thrive in a dynamic, client-focused environment - we’d love to hear from you! To apply, please submit your CV along with a cover letter outlining your relevant experience and interest in the role.

Equal Opportunity Statement

We’re proud of our people that deepen our culture of uniqueness, inclusivity, and empowerment. Kyloe is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective, and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability, and age. We are better together.