The Technical Support Analyst is responsible for providing exceptional technical support to customers, performing remote troubleshooting, accurately diagnosing reported issues, and maintaining high first-time fix rates. This role is crucial for ensuring customer satisfaction and supporting the company's mission of making a positive impact on customers and colleagues.

Technical Support Analyst

Looking to start a career in tech—but don’t have a technical background yet? That’s absolutely fine.

We’re looking for people with strong customer service skills and a willingness to learn. If you enjoy helping others, solving problems, and communicating clearly, we’ll teach you the technical side.

As a Technical Support Analyst, you’ll support customers using our software, helping them resolve issues and get the most out of our products. You’ll receive full training and ongoing support as you build your technical knowledge.

What You’ll Be Doing

• Helping customers solve issues via phone, email, and support tickets
• Listening carefully to understand problems and asking the right questions
• Guiding users step-by-step to resolve issues or set up systems
• Managing support tickets from start to finish, keeping customers updated
• Prioritising requests and responding within agreed timeframes
• Working with our development team to report and track software issues
• Keeping internal systems accurate and up to date
• Learning new tools and technologies as you grow in the role
• Creating simple “how-to” guides to help customers and colleagues
• Working closely with teammates to deliver excellent service

What We’re Looking For

You don’t need previous technical experience—customer service experience is what matters most.

• Experience in a customer-facing role (e.g. retail, hospitality, call centre, or similar)
• A genuine interest in helping people and solving problems
• Strong communication skills—you can explain things clearly and confidently
• Good listening skills and attention to detail
• A positive attitude and willingness to learn
• Ability to stay organised and manage multiple tasks

Nice to have (but not required):

• Interest in technology or how software works
• Familiarity with tools like Microsoft Office

Why Join Us?

• Full training provided—no technical background required
• Opportunity to build valuable technical and professional skills
• Supportive team environment with ongoing guidance
• Work with modern tools and technologies

Who This Role Is Ideal For

• Anyone looking to move into a career in tech
• People with customer service experience who want to learn new skills
• Individuals who enjoy problem-solving and helping others

About Kyloe

Kyloe Partners are recruitment software experts. We are what's known as a marketplace partner with recruitment platform Bullhorn. We offer pre-built products and custom solutions to help our clients get more out of their recruitment software. Technology is at the core of what we do. We’re deeply committed to building software that will change the recruitment tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. Since being established in 2015, our team have grown with a presence in the UK, US, and Australia, and have helped upwards of 400 clients across the globe achieve their goals. The values that make a Kyloevian We look for these values in all our team members: positivity, accountability, caring, inclusivity, responsibility. Learn more about our values here.

Equal Opportunity Statement

We’re proud of our people that deepen our culture of uniqueness, inclusivity, and empowerment. Kyloe is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective, and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability, and age. We are better together.