The Role:

We’re looking for an Equine Claims Specialist to join our team at Agria Pet where you’ll be responsible for validating and assessing a variety of claims, accurately and efficiently, across a wide range of products.

Here at Agria, we pay 98% of our claims (which we think really makes us stand out from the crowd!) and we’re committed to putting our customers first.

This role sits at the forefront of ensuring pet owners receive support when they need it most, so you’ll need a passion for providing fantastic customer service!

You'll be seen as the "go to" equine support for our teams that sit outside of Claims, so solid equine knowledge is essential.

This is a full time role and we have a hybrid approach to work, attending the Aylesbury office every Wednesday however there may be some flexibility on both of these points for the right candidate.

What you’ll be doing:

• Undertakes the quality checking of the Equine claims department and any work undertaken on behalf of claims

• Review clinical histories and place exclusions as necessary on equine policies

• Manage all varieties of equine team queries

• Manage the equine mailboxes both external and internal

• Train and support other Claims Assessors with complex equine queries

• Investigates and resolves equine team complaints, appeals and errors.

• Assess and complete the pre-authorisation of equine claims.

• Handle all calls efficiently and professionally to agreed service standards.

What we’re looking for:

• Ideally a qualified equine veterinary nurse, or prior experience of working in the equine space in some capacity

• Strong customer service skills

• Competent in the use of Microsoft Office Word, Excel and Outlook.

• Clear communicator, both verbal and written

• Confident decision maker who can work from own initiative.

• Effective questioning and listening skills, with the ability to quickly assimilate and retain detailed information.

• A passion for pets!

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club and many other significant affinity partners to provide lifetime pet insurance in their names. Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities. We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2024 and again in 2025, were awarded Most Trusted Pet Insurer in 2021, we have the top 4 slots on Which? Best Buy pet insurance and we are extremely proud to be the only carbon positive pet insurer in the UK.

What we offer:

• 25 days annual leave which increases with service, plus bank holidays

• Opportunity to buy/sell up to 5 days annual leave per calendar year

• Pension and Life Assurance scheme

• Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too

• We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace