MSite has an IT estate of over 100 endpoints, including PCs, Macs, and mobile devices, supported by a Microsoft 365 cloud infrastructure. The Support Analyst plays a vital role in ensuring the smooth running of these systems by acting as a key point of contact for IT support.

This role provides the opportunity to gain hands-on experience with a wide variety of technologies including cloud services, endpoint devices, and enterprise applications. Analysts will encounter new and varied challenges daily, building technical knowledge and problem-solving skills that form the foundation for a long-term IT career.

The initial focus will be on supporting colleagues and systems at MSite in Liverpool, where the Analyst will provide hands-on support and close collaboration on-site, alongside hybrid home-working. Once settled in, the role will expand to include remote support for the wider Infobric Group IT function, assisting over 250 users across Scandinavia (Sweden and Norway). This progression ensures a balance of local, in-person collaboration and international, remote responsibility — building both technical depth and confidence in working across diverse teams.

As part of MSite’s forward-looking IT strategy, this role also provides opportunities to work with technologies such as Microsoft Intune, Networking, Telephony and AI-driven solutions. Analysts are encouraged not only to use these tools day-to-day, but to actively develop their expertise — from learning the fundamentals to building toward mastery in areas like endpoint management and AI adoption. This includes both direct technical work and supporting colleagues in integrating new technologies to improve the way they work, ensuring IT continues to add real business value.

In addition to resolving day-to-day issues, the Support Analyst will contribute to MSite’s broader IT strategy by supporting projects, assisting with deployments, and developing a practical understanding of business IT operations. The role offers clear progression, with opportunities to take on greater responsibility through exposure, mentoring, and continual learning.

Based in Liverpool. Hybrid working available after probation, typically 3 days in the office and 2 days working from home.

• Act as a key point of contact for IT support, logging and prioritising requests effectively.

• Provide hands-on technical support and collaboration in the Liverpool office, resolving issues directly with colleagues.

• Deliver remote support when working from home or assisting colleagues across Scandinavia (Sweden and Norway).

• Troubleshoot and resolve issues across a broad range of technologies, including PCs, Macs, mobile devices, cloud services, and enterprise applications.

• Support both office-based and remote staff, ensuring a consistent and reliable IT experience.

• Deploy, configure, and manage client devices and peripherals, maintaining accurate records of assets and stock.

• Assist with Azure (Entra) Active Directory administration, including account creation, password resets, MFA and access management through conditional access policies.

• Provide support and administration for Microsoft 365 services including Outlook, Teams, and SharePoint.

• Support and develop skills in Intune endpoint management, progressing towards ownership of device enrolment, configuration, compliance, and lifecycle management.

• Contribute to IT projects by providing technical input, supporting deployments, and ensuring smooth rollouts of new technologies.

• Share knowledge with colleagues, offering guidance and informal training to help build IT capability across the business.

• Maintain a positive, customer-focused approach, ensuring users feel supported and valued even in high-pressure situations.

• Educated to BTEC / A-Level (ideally with an IT-related subject), but more important is a genuine passion for technology and a strong interest in building an IT career.

• A calm and logical approach to troubleshooting, even under pressure, with the ability to instil confidence in users.

• Curiosity and enthusiasm for learning about emerging technologies and applying them in real-world scenarios.

• A collaborative mindset, willing to share knowledge with colleagues and support the development of others.

• A positive outlook, with a “we can help” attitude that makes staff feel supported and valued.

• Evidence of technical understanding gained through professional training, certification, personal projects, or practical experience.

• Prior IT support experience is desirable but not essential — more important is the ability to demonstrate problem-solving capability and a commitment to professional development.

• Familiarity with Intune endpoint management — you don’t need to be an expert yet, but you should demonstrate awareness and be motivated to develop your skills, with the ambition to become highly proficient or even a subject matter expert over time.