Business Technology Director

Southampton

The Role

We are looking for an experienced IT professional to join our exciting and busy IT Department. The right candidate will demonstrate a ensure an IT estate that enables staff to work efficiently and effectively, enabling the best possible experience for users and the firm’s clients. They will also manage the firm’s internal IT team to ensure that targets and objectives are set, while developing and enhancing all users’ knowledge.

This role will report directly into the Managing Partner.

Principle Duties & Responsibilities

• To formulate and deliver a firm IT Strategy aligned with the firm’s Strategy and consistent with knowledge of the business and its requirements and expectations, along with awareness of the legal IT market, the products, suppliers and any innovation.

• Ensuring an IT estate that enables staff to work efficiently and effectively, that enables the best possible experience for the firm’s clients and their interactions with the firm’s staff, that is robust and secure from malicious threats, and that provides accurate data for relevant individuals and groups to make informed business decisions.

• To investigate instances of IT service disruption and to report to the Managing Partner the cause and the steps required to resolve the issue and any further steps needed to avoid repetition. To update the Managing Partner with a frequency appropriate to the severity of the issue on progress through the identified steps.

• To liaise with technology suppliers in so far as doing so does not fall within the remit of the firm’s IT Outsource Partner with regard to application updates and fixes.

• To ensure that all applications are configured, developed and enhanced such that they can be efficiently and effectively used by the staff, they ensure compliance with any relevant firm policies, that the return on investment is maximised, and they facilitate the provision of a professional service to the firm’s clients.

• To manage Cyber Security measures (including Pen Testing, SOC & SIEM, Cyber Security training, Cyber Insurance, Cyber accreditations, the firm’s Cyber playbooks (e.g. for a Ransomware attack) endpoint protection and the firm’s IT policies and procedures (e.g. Password Policy and Disaster Recovery plan).

• To provide monthly reports to the Managing Partner with updates on appropriate technology matters but including Training Team update, Liberate Team update (support and development), Projects update, IT Budget update and Cybersecurity.

The Candidate

The successful candidate must possess the following attributes;

• Minimum 5 years’ experience of delivering IT leadership to Law-Firms or other professional services, at a high level (IT Manager or above), supported by previous experience to a high technical level

• Hand-on experience of industry standards (ITIL, Cyber Essentials, Prince 2)

• Understanding of standard Legal Apps such as:

o PMS (e.g. Aderant, Linetime, Elite etc)

o DMS tools

o Bighand

• Experience in troubleshooting Microsoft Windows and Microsoft Office applications along with peripherals and providing guidance to technical teams

• Experience in Microsoft 365 applications, configuration and administration and ensuring the firm receives the expected benefits

• Understanding of standard Legal Apps

• Experience of managing teams

• Good interpersonal skills

• Ability to work unsupervised to a high standard and take a proactive approach

• Ability to work well with all stakeholders, internal and external, to ensure that all parties are engaged in projects

• Experience of managing third parties to deliver technology solutions within scope and budget and on time

• Demonstrable project management, including complex multi-strand projects

• Experience of working within a busy and demanding environment

• Excellent written and oral communication skills

• Excellent organisational skills

• Excellent administration skills

• Excellent task management skills

• Attention to detail is essential