Job Title: Service Technician Grade 3-4 (Lighting)
Department: Tech Service
Responsible to: Tech Service Manager
Hours: Full-Time

Role Summary:
This role would suit an individual who is both competent and has previous experience in servicing, maintaining, commissioning, and repairing a wide variety of lighting fixtures, control equipment and dimmers. Site visits to service/repair equipment are a part of this role so on-site experience with excellent customer-facing skills are essential. Strong technical skills are required together with the ability to quickly understand new or challenging equipment. Product training will be provided as appropriate however the ideal candidate will display a proactive approach regarding improving their product knowledge and keeping up with technical trends within the industry. Working under pressure and to tight deadlines is an everyday reality in this role so a calm and organised manner is essential. Participation in the out-of-hours ‘on-call’ rota is expected. This role has certain physical requirements as detailed below.

Key Duties and Responsibilities

• To undertake proactive and reactive service visits for fault finding and maintenance of equipment at clients’ premises.
• Lead and supervise large-scale lighting equipment services.
• Carry out on-site repairs and bench repairs of client equipment as appropriate.
• Timely and accurate reporting for all site visits, service, maintenance, and repair work carried out including advice for remedial and/or advisory work.
• Provide telephone and online support in answering technical questions for equipment and systems.
• Participate in the call-out rota to facilitate out-of-hours support to our contracted clients.
• Be proactive in suggesting new methods and techniques to improve servicing accuracy and efficiency.
• Ensure two-way communication with Systems Design and other Installations to feedback on successes and failures, enabling serviceable and maintainable projects to be continually delivered.
• To ensure all equipment is serviced in a manner that complies with all safety and other electrical legislation.
• Ensure that current Health and safety guidelines and policies are always adhered to.
• Work with and alongside the Installations Team to plan and carry out commissioning/programming of new installations projects in the role of Tech Buddy with the intent to ensure efficient and effective handover to Tech Service for continued SLA support post-installation.
• To follow procedures as always laid out by the Tech Service Manager and d&b as a whole.
• To liaise with account handlers on the feasibility and availability of replacement equipment for hire to our service customers.
• Assist colleagues with general warehouse duties including the assistance of other departments/divisions of d&b.
•Physically able to lift approx. 10kg, climb stairs and ladders work at height and raise arms above the head. Squatting, and kneeling on the floor for low-level work are also required.
• Travel to the site (in Central London and other UK locations) via public transport including transport of tool cases and equipment to the site. (Approx weight of tool case: 15kg).
• Other lifting may be required with associated assistance/lifting aids.

Technical Skills
• An extensive operational and technical knowledge of lighting systems and lighting control equipment is essential along with a demonstrable ability to apply this knowledge. This includes but is not limited to Moving Lights and LED fixtures, Lighting Consoles, Followspots, Installed and touring Dimmers, Smoke and FX, and Processors.
• A solid understanding of DMX & associated network control Systems.
• A good understanding of AMX/DALI Lighting control systems would be an advantage. • An ability to program/reprogram lighting consoles to meet customer specifications. • Excellent fault-finding skills and an ability to think laterally.
• Good use and understanding of test equipment and tools.
• Good soldering skills • Strong customer focus and understanding of the sensitivities of working on a client’s site.
• BS7909 or other electrical qualifications an advantage.
• Experience in Portable Appliance Testing/ISITEE desirable.
• Ability to work at height.
• Current PASMA, IPAF and ECS cards desirable.

Personal Competencies and Behaviours
• Literate and Numerate.
• Ability to interact effectively at all levels, relating to others and working as a member of a team.
• Deadline conscious.
• Able to follow detailed instructions and carry out tasks accurately and unsupervised.
• Excellent attention to detail.
• Excellent written and verbal communication skills with a polite and friendly manner when dealing with internal and external customers and suppliers
• Excellent timekeeping and attendance record.
• Proven desire to keep abreast of the latest developments in technology and its practical applications.