Student Engagement Officer

Full time – Monday to Friday

Greenwich / Hybrid

£28,089.10 per annum

Benefits: 25 days annual leave, excluding Bank Holidays, Birthday day off, Pension, Employee Assistance Programme, Death in service, Career development opportunities, opportunities for professional development & networking.

Twin Training International's University Placements team supports postgraduate MSc students at multiple UK University partners in securing industrial placements as part of their programmes. Our team has grown considerably in student numbers, in university partners, and in the complexity of what we deliver. As a result, we are seeking a new Student Engagement Officer with a clear, dedicated purpose: running high-quality CV 1-1s for students and owning all the processes that sit around them.

This is not a broad employability coaching role. It is a focused, high-volume position for someone who takes real pride in getting the detail right, a well-edited CV, an accurate record, a student who leaves their session with something genuinely useful. You will work within the student engagement team under the guidance of the Student Engagement Manager and report to the Programme Manager.

Key Responsibilities:

• Running individual CV review and coaching sessions with students, approximately 15-20 sessions per week and returning a polished, employer-ready CV within 15 working days

• Editing CVs at content level: structure, framing, sector relevance, not just formatting

• Scoring each student's CV and session performance using Twin's framework and recording it in our shared tracking system in real time

• Filing the three CV versions (Original, Formatted, Twin Header) in the Twin CRM and maintaining student records in Teams

• Updating the university-specific Microsoft List after each interaction, keeping data accurate and current

• Escalating any student concerns, disengagement, or compliance issues to the manager with clear notes

• Communicating with students professionally and supportively — many are international, and the 1-1 is often their first experience of how UK employers expect CVs to look

Skills & Experience:

• Experience working directly with people in a coaching, training, support, or education setting

• Strong written English and the ability to edit a document to a professional standard at content level, not just surface

• Great attention to detail and a disciplined approach to record keeping

• Organised and able to manage a steady caseload with clear turnaround targets

• Comfortable with digital tools, you will work in Bullhorn, Microsoft SharePoint, Teams and Excel regularly

• Patient, warm, and confident giving constructive feedback to students who may be anxious or unfamiliar with UK workplaces

• Someone who follows agreed processes reliably and knows when to escalate rather than work around a problem

Twin Group is an award-winning provider of education, travel, work experience, accommodation, and employment services. We offer a diverse number of life-enhancing services to our clients, and every member of our team is essential in achieving this.

The successful candidate must be able to work in the UK. Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself.

• All gaps in CVs must be explained satisfactorily.

• Proof of identity and qualifications will be required.

• Successful candidates will be required to complete a one-hour on-line safeguarding training prior to commencing employment.

We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.

Disability Confident Employer

Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme.

If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place.

We ask all applicants if they want to be considered under this scheme. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.

Access to Work Scheme

You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579