SUMMARY OF ROLE

Mountjoy Ltd is contracted to provide building fabric reactive maintenance, cyclical maintenance and support for functions to the Royal Household Windsor Estate. The Windsor Estate is comprised of the upper, middle, and lower wards of Windsor Castle, the Royal Mews, Frogmore House, various residential and commercial buildings in Home Park, Hampton Court Mews and Hampton Court Paddocks. This covers a wide range of types of buildings included Listed buildings and Scheduled Ancient Monuments which makes every day and every project different and interesting.

We are seeking a conscientious and enthusiastic individual with a can-do attitude and flexible approach who keeps calm under pressure. Your focus on customer service will be clear in everything that you do, and you will take a proactive approach to problem-solving and team-working.

The key activities you will undertake in this role will be:

• Minor maintenance tasks for plumbing, carpentry and decorating.
• Regular building fabric works, porterage and grounds PPM tasks.

KEY RESPONSIBILITIES

• Carry out minor fabric and decorating repairs.
• Undertake porterage tasks including moving equipment and erecting signage & barriers.
• Be the “second person” on 2 person jobs alongside an engineer. • To ensure that the quality of work always meets the highest possible standards.
• Support all trades to deliver a professional and safe maintenance and repairs service.
• Respond swiftly to all emergency situations and resolve them efficiently.
• Keep the customer/office up to date with progress and plans.
• Undertake all work efficiently and cost effectively, minimising non-productive time wherever.
• Apply applicable Health & Safety rules in all you do, using risk assessments, method statements and PPE when needed.
• Maintain tools, plant, and equipment in a safe, clean and workable condition.
• Using your PDA maintain accurate records of works undertaken with photographic evidence as necessary, reporting any difficulties encountered to the Service Manager and /or Supervisor.
• Assistance with or completion of gutter cleaning and drain clearance tasks.
• Carry out regular RPM tasks.
• Ask your supervisor for assistance when required.
• Be willing to work additional hours to the requirements of the client on an ad hoc basis.
• To work within the Mountjoy group and assist other contracts as directed by the Contract Manager as and when the business dictates if necessary.
• Always maintain your company vehicle in a clean and tidy condition and report any defects to the Supervisor in a timely manner.
• Be an inclusive part of the team.
• Ensure your Van is clean and tidy with ease of access to tools, equipment, and van stock at all times.
• Embrace the Mountjoy ethos of “Integrity, built-in - doing the right thing even when no one is looking”.

SKILLS / EXPERIENCE REQUIRED

• A minimum of 2 years’ working experience in a similar role.
• Able to use the phone or PDA to communicate effectively, explaining yourself clearly and concisely understanding what information you need or need to provide.
• Be comfortable in dealing with residents / building representatives and always remain professional.
• Understand the need to complete outstanding pieces of work and deal with work, completely and in one go.
• Have an organised approach to meet the demands of Mountjoy in an effective and timely manner.
• Be a team player ensuring lessons learnt, and good practices are shared amongst the team for future benefit of the service.
• Be proactive in identifying your development needs and doing something to overcome them.
• Have a practical approach to health and safety, ensuring that you and others are safe at all times.
• A problem solver and be able to work out what is a proportionate and necessary repair, learning from your previous experiences.
• Be able to self-manage and be self-motivated, prioritizing and programming work in the most efficient manner.
• Be able to use knowledge and judgement to make the right decisions and find effective solutions to problems.
• Have knowledge of the materials and methods used in the building and maintenance industry.
• Maintaining historic / listed buildings (Desirable)
• Working within occupied environments (Desirable)
• Excellent customer service skills (Essential)

QUALIFICATIONS REQUIRED

• Ability to achieve SC clearance.
• Full UK Driving License
• PASMA (desired) or training to be attained.

REQUIRED EXPERIENCE

• 2+ yrs. experience of working in a Property Maintenance environment.
• Ability to work at height. You will be working as part of a team with a very close knit and engaging group of people.