This position has now been filled.

Are you an experienced probate professional looking for a new opportunity? Are you passionate about coaching and mentoring others?

Kings Court Trust are looking for an experienced Senior Associate Case Manager to join and support us in an exciting period of growth.

Customer service is at the heart of everything we do, meaning you won’t be working in a time recording fee earning way, but ensuring you deliver our award-winning estate administration service to our clients. We appreciate our employees lives outside of work, and encourage, promote and support flexible working to assist you in achieving the right work life balance.

About us

We strive to be the most successful and respected estate administration business in the UK. A regulated business founded in 2002; we only do one thing, estate administration. We have a crystal-clear vision, to be the service provider that every bereaved family turns to and is totally focused on its purpose, helping families to move on following a bereavement. We are committed to transparent and fair pricing and customers are at the heart of everything that we do. We add value to our partners business propositions and provide their clients with innovative, highly focused customer service. Our business partners include Will writers, financial advisers, financial corporates, funeral directors and solicitors (through our long-standing Title Research brand).

What you’ll be doing

As our Senior Assoc Case Manager you will be:

• Owning a complex case load of approximately 40 files

• Due to the nature of the business partners we work with, the caseload you will be responsible for will be very varied and develop the knowledge of even our most experienced case managers

• Coaching, mentoring and developing our team of case managers

• Work closely with our Legal Services Director on unique and complex matters

The ideal candidate

Qualifications are desirable but not essential, we are looking for individuals with a solid probate administration or technical background. You must have some of the following experience:

• Extensive end-to-end probate administration

• Managing escalations and technical questions

• Several years in a customer service or private client focused environment What we can offer you

• 25 days plus bank holidays, increasing annually to 30.

• Health Cash Plan – Cash back for Dental, optical, and other treatments

• Employee discounts across a range of high street products.

• Variety of salary sacrifice benefits such as tech vouchers, dental & holiday buy.

• Income protection insurance

• Life assurance policy

• Enhanced family leave

• Cycle to work scheme

• Employee Assistance Programme

• Flexible working options across most roles

Need to know

Salary: £37,000 - £42,000 per annum DOE

Quarterly bonus scheme

Location: Bristol, Hybrid, Remote (we are flexible to meet candidate needs)

Hours: Typical office hours are 9am – 5pm

Equality & Diversity

Kings Court Trust is committed to equality and diversity in employment and all of our activities. We ensure that all successful applicants are selected based on their relevant merits and experience and that people are given equal opportunities within the workplace.

If this opportunity excites you and you’d like to consider joining us, please apply today with your CV! By applying for this role your details will be submitted to Kings Court Trust.

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