Service/Parts Administrator

Job Description

As our Service/Parts Administrator, you will play a key role in supporting the maintenance and repair of a dedicated fleet of Tesco vans within our onsite workshop. Working closely with the VMU Manager, technicians, suppliers and customer contacts, you will ensure workshop administration runs efficiently, helping to maximise vehicle availability and maintain accurate service, compliance and parts records. This is an excellent opportunity for someone with administration experience in the automotive, commercial vehicle, fleet, or workshop sector who enjoys being at the heart of daily operations.

Responsibilities
  • Provide day-to-day service and parts administration support for the VMU workshop.
  • Create, update and maintain vehicle maintenance schedules and compliance records.
  • Process driver-reported defects and coordinate vehicle attendance with operational teams.
  • Raise, manage and close workshop job cards accurately, recording labour, parts and repair information.
  • Process warranty and recharge invoices, with full training provided where required.
  • Order parts and consumables, monitor deliveries and liaise with suppliers.
  • Maintain parts stock records and support regular stock checks.
  • Process purchase orders, invoices, credits and supplier documentation.
  • Maintain accurate and auditable workshop records.
  • Provide updates on vehicle progress, workshop activity and parts availability.
  • Support reporting on vehicle availability, workshop performance and costs.
  • Follow all site health & safety, security and operational procedures.
Competencies
  • Strong organisational skills and the ability to manage multiple priorities.
  • Excellent attention to detail and accuracy.
  • Confident using Microsoft Office applications and computer systems.
  • Strong communication skills and a customer-focused approach.
  • Ability to work effectively within a busy operational team.
Experience
  • Previous experience in service administration, parts administration or workshop administration.
  • Experience within the automotive, commercial vehicle, fleet, transport or related industry would be advantageous.
  • Understanding of workshop processes, vehicle servicing and parts ordering.
  • Experience processing purchase orders, invoices, credits or warranty documentation.
  • Experience using fleet or workshop management systems such as r2c.