As a Temporary Service Advisor, you will act as the key point of contact between our customers and workshop teams, ensuring service work is managed efficiently while maintaining exceptional levels of customer service.

• Preparing job cards and raising invoices in line with completed work and manufacturer guidelines using Kerridge DMS and customer authorisation platforms.
• Answering incoming calls and dealing with customer enquiries.
• Managing customer enquiries at the service reception desk.
• Liaising with workshop technicians regarding vehicle progress and repair requirements.
• Managing the daily workshop workload in line with customer expectations.
• Booking service and maintenance appointments.
• Arranging and monitoring subcontracted work when required.
• Providing customers with updates, quotations, costs and authorisation requests.
• Producing accurate estimates and service documentation.
• Ensuring efficient workshop loading and planning.

We are looking for someone who:

• Has excellent customer service and communication skills.
• Can work effectively in a fast-paced environment.
• Is highly organised with strong administrative abilities.
• Is confident managing multiple tasks and customer expectations.
• Works well as part of a team and takes a proactive approach.
  

• Has experience in a service advisor, customer service or automotive administration role.
• Has experience using Kerridge/Keyloop DMS systems.