Background

We are looking for a candidate to join the Commercial Team at RDC in the role of Key Account Executive. The successful candidate will be responsible for nurturing and expanding relationships with a select group of high-value customers. You’ll serve as a trusted advisor and primary point of contact, helping clients maximise the value of RDC solutions while identifying opportunities for growth. This role is ideal for a commercially driven individual who excels at building rapport, understanding customer needs, and delivering strategic account outcomes.

About RDC

RDC Aviation is a data and information company based in the UK, powering a global client-base of more than 400 organisations from the airline, airport and industry analyst sectors. Founded in 1999, the company researches and maintains a range of unique proprietary datasets covering airport user charges, government taxes, airline fleets, airline pricing and sustainability. These are available through a suite of analytical services including on-line applications, APIs, a data distribution platform and custom datasets that help customers better understand growth, risk, sustainability, performance and operating cost metrics.

Application process and deadline

Applications should made via the APPLY NOW button and include a CV in PDF format (max 2 pages) outlining your relevant skills and experience.

The closing date for applications is Friday 15th August 2025.

If candidates use AI tools to assist with their application, we ask that this is made clear in their submission.

Core Responsibilities

• Manage and deepen relationships with a portfolio of accounts
• Input into and execute strategic account plans focused on retention, expansion, and long-term value creation
• Grow account base through acquisition of new customers
• Take ownership of account revenue targets, including renewals, upsells, and cross-sells
• Ensure customer satisfaction through proactive communication and issue resolution
• Collaborate across departments to deliver on customer expectations
• Track account performance and provide regular updates on opportunities, risks, and pipeline

Day to day activities

• Conduct regular check-ins and status calls with key customers
• Identify and qualify upsell or cross-sell opportunities based on usage trends or new initiatives
• Collaborate with internal teams to resolve customer issues or escalate product- related concerns
• Log activities, communications, and opportunities in the company CRM system
• Monitor account health metrics and respond proactively to signs of risk or churn
• Stay informed about industry trends and competitors relevant to your accounts

Other Responsibilities

• Input into annual business development plan
• Identify and attend relevant exhibitions, trade shows and networking events
• Adhere to all policies and practices contained within the company manual
• Adhere to the company’s equal opportunities policy in all activities

Experience, Qualifications and Skills

Essential

• 3-5 years’ experience of account management
• A proven record of customer retention
• Ability to develop relationships at user, manager and decision-maker level in organisations
• Excellent communication skills with a track record in B2B environment

Even better if

• Experience in the air transport industry
• Familiarity with RDC products and services
• Experience in B2B SaaS sales
• Proficient with MS Office tools and video meeting tools such as Zoom, Teams and Google Meets
• Ability and desire to travel
• Additional language skills
• Familiarity with Salesforce