Background

We are looking for a candidate to join the Commercial Team at RDC in the role of Key Account Manager. The successful candidate will be responsible for nurturing and expanding relationships with a select group of high-value customers. You’ll serve as a trusted advisor and primary point of contact, helping clients maximise the value of RDC solutions while identifying opportunities for growth. This role is ideal for a commercially driven individual who excels at building rapport, understanding customer needs, and delivering strategic account outcomes.

About RDC

RDC Aviation is a data and information company based in the UK, powering a global client-base of more than 400 organisations from the airline, airport and industry analyst sectors. Founded in 1999, the company researches and maintains a range of unique proprietary datasets covering airport user charges, government taxes, airline fleets, airline pricing and sustainability. These are available through a suite of analytical services including on-line applications, APIs, a data distribution platform and custom datasets that help customers better understand growth, risk, sustainability, performance and operating cost metrics.

Application Process and Deadline

Applications should made via the APPLY NOW button and include a CV in PDF format (max 2 pages) outlining your relevant skills and experience.

The closing date for applications is Friday 15th August 2025.

If candidates use AI tools to assist with their application, we ask that this is made clear in their submission.

Core Responsibilities

• Own Strategic Customer Relationships: Manage and deepen relationships with a portfolio of high-impact, high-value accounts
• Drive Account Strategy and Growth: Develop and execute strategic account plans focused on retention, expansion, and long-term value creation
• Portfolio Expansion: Grow account base through acquisition of new customers
• Revenue Ownership: Take full ownership of account revenue targets, including renewals, upsells, and cross-sells, while maintaining strong margins
• Customer Advocacy: Act as the voice of the customer internally, championing their needs and influencing product roadmap, support, and service enhancements
• Cross-Functional Leadership: Collaborate closely with Customer Success, Operations and Marketing teams to ensure the seamless delivery of solutions and customer satisfaction
• Risk Management: Proactively identify risks within accounts and develop mitigation plans to prevent churn or dissatisfaction
• Reporting and Insights: Provide regular reporting on account health, growth opportunities, and customer feedback to leadership and stakeholders

Main Duties

• Lead high-level check-ins, strategic planning sessions, and executive briefings with key clients
• Review and refine account plans regularly to align with customer goals and priorities
• Identify and pursue commercial growth opportunities based on customer roadmaps, product usage, and evolving needs
• Coordinate with internal stakeholders to maximise opportunities within portfolio of accounts
• Analyse customer data, trends, and feedback to inform decision-making
• Forecast account performance, contribute to broader sales and retention planning efforts

Other Responsibilities

• Input into annual business development plan
• Identify and attend relevant exhibitions, trade shows and networking events
• Adhere to all policies and practices contained within the company manual
• Adhere to the company’s equal opportunities policy in all activities

Experience, Qualifications and Skills

Essential

• 5+ years in B2B account management or business development, preferably in aviation, aerospace, or SaaS
• Proven track record of meeting or exceeding sales targets and building long- term client relationships
• Excellent communication, negotiation, and presentation skills
• Ability to work independently in a fast-paced, remote-friendly environment
• Experience with CRM systems (e.g., Salesforce, HubSpot) and sales reporting
• Ability to travel

Even better if

• Understanding of the aviation industry, airline, or airport operations
• Outgoing personality
• Experience of managing small teams
• Additional language skills
• Familiarity with Salesforce