MAIN PURPOSE OF ROLE

To provide consistent high standards in the provision of field-based maintenance and repair service on customers’ forklifts, associated equipment and other hired machinery supplied by Locators.

MAIN DUTIES AND RESPONSIBILITIES

• Carry out the maintenance, servicing, and repair of customers’ forklifts, associated equipment, and other hired machinery on-site, ensuring all work is completed to a high standard. This includes diagnosing faults, performing preventative maintenance, and addressing breakdowns promptly to minimise downtime for the customer.

• Complete all paperwork (hard copy or electronic) with the relevant and required information and within the specified timescale. This will include clear identification of part numbers, order numbers, times and dates, recommended further action and customer commentary.

• Utilise all available support resources, including the Senior Technician and/or Technical Support Manager, to ensure swift and accurate diagnosis and effective repair of equipment.

• Maintain appropriate van stock levels to maximise efficiency, and communicate any additional requirements clearly to the Parts department or other support team members.

• Maintain regular contact and a productive working relationship with the Field Service Team Leader, ensuring availability for site meetings as required.

• To update the Customer Support office once a job has been completed and to notify them of potential problems with customers and any future requirements they may have, in a timely manner using appropriate methods (email, telephone ….).

• Fulfil all statutory and company requirements with regard to Health and Safety and adhere to all customer site requirements.

• Ensure the customer is kept informed about the progress of the repair and any required follow-up work, using the Customer Support team to provide backup and maintain continuity.

• Maintain high standards of personal appearance and present a professional image at all times, including ensuring the van, tools, and other work-related equipment are clean, well-maintained, and presentable.

• Attend training courses when required.

KEY SKILLS

• Sound time-served and demonstrable knowledge of:

o Mechanical systems o Internal combustion engines

o Transmission systems

o Modern electronic control systems

o Hydraulics

o Electric motors (AC and DC technology)

o Full clean and valid driving licence

KEY CHARACTERISTICS

• Ability to work on own initiative and as part of a team

• Polite and courteous at all times to both customers and colleagues.

• Good organisational abilities

• Enthusiastic

• Conscientious

• Self Motivated

• Approachable / Friendly

• Good verbal communication

• IT competent