Supply Chain Customer Service Executive - International 

Hemel Hempstead / Hybrid (up to 2 days a week at home)

£competitive + bonus + benefits

Founded in 2004 by two Doctors, Guy Braverman and Allen Hanouka, GAMA Healthcare helps prevent infections and saves lives through providing innovative solutions and exceptional aftersales support to customers. Our flagship disinfectant wipes and hand gels, Clinell, are a no. 1 brand in the NHS.

We are seeking a Supply Chain Customer Service Executive - International to join our dynamic team. The successful candidate will be responsible for providing outstanding support to international clients, ensuring that all inquiries, issues, and requests are handled with professionalism and efficiency. This role requires collaboration with cross-functional teams to resolve customer problems, offer solutions, and build strong relationships across multiple regions and culture

What will you do?

• Serve as the main point of contact for international customers, managing orders, confirmations, and fulfilment to an industry-leading standard.
• Build and maintain strong relationships with key international customers to ensure consistent, high-quality service.
• Proactively follow up with customers to ensure satisfaction with products/services and foster long-term relationships.
• Collaborate with internal teams such as sales, logistics, technical support, and supply chain to resolve customer issues efficiently.
• Ensure that customer complaints are logged, tracked, and resolved in a timely manner using the company’s customer relationship management
• Track and analyse customer service metrics such as response time, resolution rate, and customer satisfaction scores and develop new tools where required.
• Provide feedback to management on customer service processes, highlighting areas for improvement.

What will you need to be successful?

• Demonstrable success in a customer-focused administrative role is essential
• Experience using SAP or similar ERP system is desirable
• Excellent communication skills – you’ll be a key contact to customers and other internal teams
• Extensive knowledge and understanding of import and export within the medical device industry.
• Robust understanding of inventory management, freight forwarder activity and elements of warehousing logistics associated with a 3PL environment.
• Ability to manage multiple concurrent tasks under tight deadlines without losing focus
• Analytical skills and ability to use creative problem solving to navigate ambiguous situations

What will you get?

• Competitive salary, performance related bonus, and pension scheme
• Commitment to your personal and professional development
• 34 days holiday (including bank holidays)
• Discounted gym memberships
• Private Medical Insurance
• Health Cashback plan for vouchers toward medical costs e.g. physio, opticians

What’s it like at GAMA?

At GAMA Healthcare we help prevent infections and save lives. Our product portfolio has expanded over the years, from our flagship Clinell Universal Wipes, through to our latest innovation, Rediroom. The pace is fast and, when needed, we can shift direction quickly, but we pull together to get things done. We’re proud of our people and you’ll always have the support and encouragement needed to be successful.

 Come join us on our journey!

GAMA promotes equality of opportunity for all as part of our inclusive culture.