Department: European Shift pattern: Hours are 40 per week, Monday to Friday 08:00 – 16.30 plus any reasonable requirements associated with the position.

Overview of responsibilities:

• Managing customer enquiries/orders by phone and email and loading them onto the system

• Booking and tracking shipments

• Sourcing and communicating with suppliers required for transport

• Responding to customer enquiries, providing quotations and keeping them updated as to the progress of jobs

• Closing out job files by obtaining POD and any other required information (Purchase orders, SPTR references etc) and scanning documents onto the system

• Reviewing routes and suppliers to ensure transport is planned cost effectively and to maximise profitability

• Ensuring clear and accurate communication with the warehouse so they are aware of returns and outgoing loads and can plan work effectively

• Ensuring jobs are completed on the system and checked prior to invoicing

• Ensuring paperwork is filed accurately and in a timely manner

• Managing priorities to achieve desired results and deadlines

• Liaising with Operations, Accounts and Warehouse

• Effective escalation of issues relating to customer/AMCO/System requirements

• Maintenance of system data and its integrity

• Managing and monitoring KPIs

• Ensuring all support tasks are undertaken and completed in a timely and accurate manner 

Skills & Experience

• Sound knowledge of the Transport and Freight forwarding industry • Account management and development

• Good communication skills

• KPI management

• Similar role within the industry

• European planning experience is essential