Reporting to the Head of Consultancy and Success. The role of the Sales Performance Consultant (SPC) is to understand the client’s needs and use their knowledge of the Imparta product, frameworks, and technology to design and implement a learning strategy that enables the Client to achieve their objectives and maximise the value of their investment.

The SPC will establish a deep understanding of the client’s needs so they can collaboratively create a learning strategy that will embed learning and drive impact and ROI.

The SPC will establish trusted advisor relationships with senior client stakeholders to identify new opportunities, ensure the solutions are successful and they are satisfied with the experience they receive to ultimately improve customer lifetime value and add value through playing a key role in driving long term relationships with clients. The SPC will work with the client and Imparta teams to measure application of Imparta key tools, drive adoption, embedding and impact of the solution, as well as ensure clients are successfully onboarded and receive a positive experience, driving growth for Imparta through renewals and expansion.

Responsibilities include the following:

CLIENT RELATIONSHIP

• Maintain a deep understanding of our solutions and content and educate customers about the most relevant solution for their specific business needs and identify new opportunities to add value;

• Build deep Client intimacy and own key stakeholder relationships, sharing observations and insights derived from measurement data and its analysis;

• Collaborate with the cross functional groups across Imparta to further develop customer relationships and ensure our customers are realizing the most possible value from their investment whist ensuring margins are protected;

• Proactively drive communication with clients to enable future thinking around product / sector / client; ASSESS

• Build deep customer intimacy through SME calls with key stakeholders to ensure we understand client strategy and challenges they face on an ongoing basis to enable us to make proactive recommendations throughout the lifecycle of the client;

• Oversee application of assessment tools, where required. Work with Product Manager Change & Enablement to identify product improvements where necessary.

CHOOSE

• Manage and deliver a learner strategy that drives change;

• Support clients ongoing needs (based on client strategy or change to needs) with recommendations on which programmes / modules / 5Cs focus areas

• Where needed work with Design team to contextualise materials

LEARN

• Be responsible for creation of faculty briefing pack, support selection and onboarding of the faculty – ensuring they are the right fit and have the understanding of the client and any key information they need;

APPLY

• Focus on successful implementation of solutions, change management consultancy to support application and embedding, leading a positive customer experience, and maintaining /growing revenue renewals and net retention improvements;

• Define and optimise Client lifecycle by driving programmes and initiatives to improve engagement approaches and lead a culture of continuous improvement;

STICK

• Drive Client outcomes, solution application and customer experience

o Influence future lifetime value through maximizing value, customer satisfaction and overall health scores

o Reduce churn and drive new business growth through greater advocacy and reference ability – measured against specific client KPIs

o Create and own the measurement scorecard for each Client

• Proactively ask for testimonials, referrals, create success stories and apply for industry awards when the right opportunity arises;

THE ROLE – CORE COMPETENCIES

• Client & Commercial Acumen

• Learning & Change Enablement

• Strategic Thinking

• Relationship Building

• Data & Impact

• Agility & Teamwork

• Emotional Intelligence

• Communication & Facilitation

• Consultative Mindset

THE ROLE – SKILLS & BEHAVIOURS

• Stakeholder engagement – can influence and build trust with senior leaders, both internal and external

• Learning mindset – curious, self-reflective, open to feedback

• Ownership – takes initiative, drives work independently

• Agility – comfortable with ambiguity and evolving client needs

• Collaboration – works cross-functionally with internal teams and faculty

• Outcome-focused – obsessed with driving client results and ROI

• Gravitas – presence and confidence in client-facing conversations

YOU

Basic Experience & Qualifications:

• A strong client-facing commercial background in either (or both) B2B sales and B2C Service

• Track record of engaging personally with clients in a consulting or design/delivery role

• Gravitas in sales (or service) as a profession and the ability to converse at a senior level, having ideally been in sales, sales leadership, CX, general management, etc.

• Proven experience in driving solution application and embedding and leveraging best practices;

• Possesses a strong presence, with communication and interpersonal skills that inspire and motivate clients and internal staff;

• Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, delegation and planning;

• Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity;

• Able to collaborate across the organisation and with external stakeholders;

• Holds strong operational skills that will drive organisational efficiencies and customer satisfaction;

• Strong emotional intelligence;

• Understanding of learning in fast-paced corporate environments and a track record of working to tight deadlines, accurately and sensitively;

• Strong problem-solving, time management and organisation skills;

• Flexibility to adapt with the demands of the business;

Excellent verbal and written communication skills;

• Being a self-starter, staying curious and never standing still, keeping your clients and Imparta teams focused on what matters; • Open to constructive feedback and sharing your expertise with the Imparta teams.