We’re thrilled that you’re interested in joining the British Board of Agrément.

The BBA is looking to hire a Client Projects Coordinator (Client Advocate) to join our Client Delivery team within our Liverpool or Croxley office.

About Us:

The British Board of Agrément (BBA) provides services that help clients create accountability and mitigate risk. Through extensive research, auditing, inspection, testing and certification, we help to instil confidence in the entire Construction product supply chain. With a 60-year legacy as a trusted certification body, the BBA develops long-term partnerships with clients, assisting in the innovation and development of products and services, enabling continued commercial growth in both the UK and Global marketplaces, while remaining reassuringly impartial. The BBA looks to reinvest in the industry for the benefit of all stakeholders.

Purpose of Job:

The main purpose of the Client Advocate is to deliver successful client engagement by taking ownership of on time in full delivery, every time, together with best-in-class communications to build client satisfaction. This is a fast-paced, multi-skilled role where the job holder is responsible for improving the client experience and building long term client relationships whilst ensuring internal stakeholders are meeting their deliverables.

Main Duties/Responsibilities:

Account Management

• Understanding of the BBA client’s needs, and how these translate into job management, client communications and revenue recognition for the BBA fee earners.
• Taking accountability of all client work packages within the allocated Workstream to ensure work packages and jobs are completed and closed promptly to allow revenue recognition.
• Ensure the client understands the status of all their work, and all the key dependencies on all their projects, so ensuring open, transparent, collaborative working practices.
• Be the client liaison and contact point and take ownership of all client communications on behalf of all internal Stakeholders enabling the fee earning colleagues to focus on the technical detail and requirements.

Delivery of Client Service

• Lead on the management of deliverables - through schedules that have been agreed with the BBA Technical and Operations Teams.
• Confidently chair Client meetings when required.
• Prioritisation setting and management - one to many – task, resource, skills matrix.
• Use the relationships you have built with Clients to aid you in holding clients to account to ensure they are meeting their deliverables to enable the BBA to deliver on-time in full.

Internal Stakeholders

• Rigorously chase internally and externally for required data, samples, information to ensure on time in full delivery every time:
• Coordinating planning, understanding contractual needs and commitments.
• Taking ownership of the job scheduling agreeable.
• Supporting the Head of Client Delivery on risk mitigation plans, process improvements and internal communications where required.
• Monitor targets weekly to ensure the maximum opportunity and making necessary adjustments to meet monthly and annual contract completion delivery targets.
• Support and work with Client Engagement team to review and balance workloads to minimise overloading and work shortages and looking for process improvements to maximise efficiency and minimise waste.

Client Engagement Improvement

• Drive necessary changes, pro-actively contribute to continuous improvement measures (people, processes, software development), that lead to increased client care, satisfaction, and retention, whilst increasing internal Stakeholder chargeable utilisation.
• Support the ‘5 days to produce a Contract’ requirement.
• Participate in knowledge transfer to new and existing staff as/ if required
  

What we offer:

We believe that our strength lies in our people; that’s why we invest heavily in them through providing training to maintain and develop the skills of all our teams, enabling us to serve our clients better. Because of this we offer a total reward package of a competitive salary and employee benefits, including:

• An Employee Assistance Programme – with up to 6 counselling sessions 25 days paid holiday per year increasing to 30 days after 5 years’ service, in addition to public holidays
• Life Assurance 4x annual salary
• Company pension scheme with 6% employer contribution
• Company sick pay after 6 months service
• Specsavers Eyecare Vouchers
• Flexitime scheme (can start any time between 07:00 and 09:30 - available to most roles at the BBA)
• Hybrid scheme (can work up to 3 days from home a week after 6 months service - available to most roles at the BBA)
• Flu Jab Vouchers
• Eligibility to join the health plan cash scheme managed through Simplyhealth
• Eligibility to join the Cycle to Work Scheme after 6 months service
• Eligibility to lease an electric vehicle through Octopus EV after 6 months service
• People Awards through nominations based on BBA Values
• Long Service Awards based on Length of Service
• Annual salary reviews
• Training agreements and professional membership payments
• Working abroad scheme (can work up to 5 days each quarter abroad)
• Mybenefits platform which includes discounts and vouchers, smart tech section for employees to purchase items from Currys (smart tech section available after 6 months service)

We’re a social group and when we’re not working, we love to get together socially, and support local community initiatives whenever possible.