Job Title: Adult and Young Adult Carer Support Adviser (Medway)

Salary: £14,291 per annum (FTE £23,500 per annum)

Contract: Permanent

Hours: 22.5 hours per week

Location: Flexible and hybrid working in Medway with Community Working

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As an Adult and Young Adult Carer Support Adviser your responsibilities would include: -

1. Provide personalised information, advice and support to young people and adults who look after a relative or friend who could not manage without their help.

2. Be pro-active in the identification of Carers through partnership working, running peer support groups, delivery of Carer assessments and providing information, advice, guidance and emotional support to Carers.

3. Work collaboratively with carers using a strengths-based approach to identify need and support planning where required which clearly identifies intended outcomes.

4. Working closely with the Young Carer/Young Adult Carer team to support transition for young carers into adult services so they are supported by their school and local services in the community.

5. Develop a strong understanding of the Carers First databases and their functionality to ensure accurate data records are maintained in meeting targets as outlined with our commissioners.

About you

To be successful in this role you will need -

Carer Support

• Experience of working with Adults within the Health and Social Care Sector

• In-depth knowledge of issues which impact Carers.

• Experience of undertaking person-centred assessments, co-producing and implementing support plans.

• Demonstrate empathy and the ability to work with Carers in a non-judgmental manner, recognizing they are experts in Care.

• Experience of planning and delivering groups and activities in a variety of settings.

Communication and stakeholder engagement

• Excellent interpersonal skills and proven ability to develop effective working relationships with a range of organisations, partners, funders, and users of the services.

• Excellent communication skills; listening, written and verbal.

• Experience of working in partnership with other organisations to deliver a range of support to carers and individuals.

• Good geographical and working knowledge of support services within Medway.

IT and digital experience

• Highly competent in use of IT (Microsoft Applications Word, Excel, Outlook), mobile telephony and social media platforms.

• Experience of using a database to record interventions and manage workstreams.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

• All successfully shortlisted candidates will be invited to an interview at Head Office in Strood.

• Closing date for applications: 19 September 2025– we reserve the right to close the vacancy early if we receive sufficient applications for the role.

•Interview date: week commencing 29 September 2025