Reports To: Service Manager (Essex) Managerial accountability: Carer Support Advisers (West) Essex Location: Flexibility to work from home and community venues with some travel across areas Purpose of the role Working collaboratively with carers and the team, the Team Lead will deliver an innovative and engaging service which meets the needs of Carers across (West) Essex

Job Overview

The Team Lead will: 1. Proactively support the Service Manager in leading on the delivery of an innovative service for carers across (West) Essex, working in coproduction with carers and other teams across Carers First to create a culture of continuous learning, identifying gaps and developing new initiatives. 2. Motivate and inspire a team, empowering them to thrive, through providing visible day to day leadership and management, and creating a positive environment, enabling the team to work together to achieve. 3. Cultivate and maintain relationships with key stakeholders, identifying and developing new partnership opportunities to create better outcome for carers. Responsibilities and Duties: 1. Proactively support the Service Manager in leading on the delivery of an innovative service for carers across (West) Essex, working in coproduction with carers and other teams across Carers First to create a culture of continuous learning, identifying gaps and developing new initiatives. • Be a transformational leader, leading by example to support the delivery of the core contract, engaging, and collaborating with carers, the community teams, and local stakeholders. • Work in coproduction with carers consulting with them to identify their needs and to find and develop shared solutions, attend carer forums. • Identify gaps in service provision and create opportunities for developing new innovations, seeking additional funding to add value to the core contract. • Create a service which is inclusive and supports the needs of all carers, enabling the team to build a strong knowledge of the cultural and social differences within the localities to ensure an appropriate approach to support is provided. • Manage a limited caseload of more complex cases providing personalised information and advice to carers which enables them to feel more confident in their caring role. 2. Motivate and inspire a team, empowering them to thrive, through providing visible day to day leadership and management, and creating a positive environment, enabling the team to work together to achieve. • Create a culture of continuous learning through developing and empowering your team, providing effective management, support, and guidance in accordance with Carer First policies and procedures. • Ensure team members are properly recruited and appropriately managed, motivated, developed, in accordance with Carers First policies. • Develop a positive and engaging culture for the workforce, role modelling positive behaviours and communication. • Ensure that all services delivered by the teams are informed by personalised engagement with carers which enables them to have a say to shape future service delivery. • Ensure quality of delivery through performing regular quality checks on carer records, ensuring accurate recording on the database and that the quality Carers First service offer is reflected and best practice is followed. • Ensure safeguarding is everyone’s priority, leading the team to ensure adherence with Carers First Safeguarding policy and in accordance with national guidance. 3. Cultivate and maintain relationships with key stakeholders, identifying and developing new partnership opportunities to create better outcome for carers. • Support the Service Manager in creating a network of partners across the local area, forging and sustaining strong, positive, and productive relationships with key stakeholders and contributing to effective stakeholder engagement plans. • Working collaboratively with key stakeholders in (West) Essex identify gaps in service provision for carers, working across the network to support carers needs. • Raise the carers profile across the local area developing and maintaining Carers First excellent reputation, representing the charity professionally and with integrity. • Demonstrate the impact of the service through monitoring and evaluation, providing regular updates to the Service Manager and inputting into monitoring reports. • Keep abreast of developments within social care and health. • Work with the Carers First and Council Communications Team to promote activities through all mediums including e-news and social media. • Ensure all external communications to carers, partners and stakeholders are in line with the Carers First brand, values, and ethos. These are the normal duties that are required for this position. However, it is necessary for all employees to be flexible, and they may be required, from time to time, to perform other duties as may be required for the efficient running of the charity. This Job Description is non-contractual, it will be subject to reviews and may change. The postholder will take responsibility to integrate safeguarding into all aspects of their work, complying with organisational policies and frameworks. The postholder will be expected to ensure that their work complies with contractual terms and conditions, the charity’s policies and procedures and key legislation, including the General Data Protection Regulation (GDPR) and charity law. Work as part of the Carers First Organisation and from time to time undertake work as directed by line manager Person Specification Education · NVQ level 2 education or equivalent relevant experience. Skills and Experience Leadership and management • Experience of leading and managing a remote team, with the ability to develop and empower individuals to be their best. • Track record in forging and sustaining strong, positive, and productive partnerships with partner organisations within health and social care. • Experience in actively promoting equality, diversity, and inclusion in operational services Working with Carers • Experience and understanding of undertaking and supporting others to complete person-centered assessments, co-producing and implementing support plans • Evidence of working in coproduction and developing innovations to meet the needs of carers • Experience and knowledge of working with Safeguarding. Communication and stakeholder engagement • Experience of working in partnership with other organisations to deliver a range of support to individuals and families. • Track record of building positive and constructive working relationships with colleagues at all levels across the organisation IT and digital experience • Highly competent in use of IT (Microsoft Applications Word, Excel, Outlook), mobile telephone and social media platforms. • Experience of using a database to record interventions and manage workstreams Personal Qualities: • Ability to demonstrate understanding of and commitment to the goals and values of the charity • Demonstrate a level of professional credibility, integrity, and emotional resilience • Self-motivated, able to work flexibly, whilst maintaining good work/life balance.

Job Title: Team Lead South Lincolnshire

Salary: 25,500 per annum

Contract: Permanent

Hours: 37 hours per week

Location: This is a Hybrid role which involves community working in South Lincolnshire and some home working.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Team Lead your responsibilities would include:

• Provide day-to-day leadership, motivating and empowering the team to thrive.

• Recruit, develop, and support staff in line with Carers First policies.

• Foster a positive culture of continuous learning, role-modelling best practice.

• Ensure quality through record checks, accurate database input, KPI monitoring, and effective workflow allocation.

• Work in co-production with carers to identify needs, develop solutions, and shape services.

• Identify service gaps, create new initiatives, and seek additional funding where possible.

• Manage a small caseload of complex cases, providing personalised advice and support.

• Contribute to budget monitoring and updates.

• Lead safeguarding practice in line with policy and national guidance.

• Build and maintain strong partnerships with local stakeholders.

• Promote services through communications channels in line with Carers First brand and values.

About you

To be successful in this role you will need

• Experience of leading and managing remote teams, empowering and developing individuals.

• Strong track record of building partnerships across health and social care.

• Commitment to equality, diversity, and inclusion in service delivery.

• Experience of person-centred assessments, co-produced support plans, and safeguarding.

• Ability to work in co-production, developing innovative approaches to meet carers’ needs.

• Skilled in building positive relationships with colleagues and stakeholders at all levels.

• Confident in using Microsoft Office, mobile technology, and social media platforms.

• Experience of using databases to record interventions and manage workflows.

• Personal integrity, emotional resilience, and alignment with the charity’s values.

• Self-motivated, flexible, collaborative, and able to maintain a healthy work/life balance.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interviews

Shortlisting will commence on 03 September 2025 for applicants who meet the essential criteria. Interviews are scheduled to take place via Microsoft Teams on 17 September 2025.

Carers First is an Equal Opportunities Employer

Positive Collaborative Ambitious