Job Title: Senior Communications Officer

Salary: £26,000

Contract: Permanent Hours: 37 hours per week

Location: Hybrid working, including home working , with an ability to travel to Carers First service areas

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Senior Communications Officer your responsibilities would include: -

1. Raise the profile of Carers First, building brand awareness and engagement to reach new carers and highlight the issues affecting them.
2. Lead the creation, development, and project management of content and campaigns across multiple channels, including PR digital, publications, and events.
3. Oversee and grow our digital and social media presence, ensuring carers can access timely, relevant, and accessible information.
4. Proactively identify and tell compelling stories that inspire, inform, and influence.
5. Support the Communications Manager and deputise when required, contributing to the development of processes, practices, and plans that build a high-performing communications function.

About you

To be successful in this role you will need -

Experience

• At least 3 years’ experience in communications, PR, or marketing role, ideally in the charity or public sector.
• Proven ability to lead communications projects from concept to delivery.
• Strong media relations skills and experience securing coverage.
• Skilled in writing and editing content for multiple audiences and channels.
• Experience using analytics to measure and improve communications performance

Skills and knowledge

• Excellent copywriting and storytelling skills.
• Strong understanding of digital platforms, content management systems, and email marketing tools.
• Knowledge of accessibility standards, SEO, and brand management.
• Confident in using Microsoft Office and CRM systems; experience with design software (e.g. Adobe Creative) is an advantage..

Personal Qualities

• Superb organisational skills with a proven ability to prioritise work to meet deadlines and show attention to detail.
• Strong interpersonal skills with the ability to build positive relationships and influence others and work collaboratively and flexibly to achieve outcomes.
• Highly self-motivated and able to work autonomously, take the initiative and make decisions.
• Commitment to actively promote equality, diversity and inclusion within the charity.
• Ability to demonstrate understanding of and an ambitious commitment to the goals and values of the charity.
• Demonstrate a positive level of professional credibility, integrity, and emotional resilience.
• Self-motivated, collaborative, and able to work flexibly, whilst maintaining good work/life balance.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package. Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, click on the ‘Apply Now’ button to begin your application. Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable

Interview process

The closing date for applications is 5pm on 09 September 2025. There will be a two-stage process

All successfully shortlisted candidates will be invited to an online interview in mid-September 2025.