Job Title: Support Adviser - Lincolnshire

Salary: £22,571 per annum

Contract: Fixed-Term (1 Year Maternity Cover)

Hours: 37 Hours per week

Location: Mainly Home Based in Lincolnshire with the possibility of some travel within the locality

We are currently seeking a Support Adviser to join our team in Lincolnshire.

The requirements of the role will include;

1. Contribute to the efficient operation of Carers First Being the point of support for the wider Lincolnshire Operations Team, providing accurate data entry, training and support functions on all digital platforms used by Carers First.

2. Provide, carers and professionals with tailored information, advice, and guidance via telephone, text, post and email when being the first point of contact for Carers First.

3. Being the point of support for the wider Lincolnshire Operations Team, providing accurate data entry, training and support functions on all digital platforms used by Carers First.

To be successful you will have experience;

• A good all-round education including GCSE’s (or equivalent) or NVQ level 2 in Business Administration or have experience in a similar role.

• Working knowledge of social care and health, particularly as it relates to working with carers and adults’ knowledge of the challenges affecting Carers.

• Competent in use of IT (Microsoft Applications Word, Excel, Outlook, Microsoft Teams, Databases), mobile telephony (Firetext) and social media platforms.

• Ability to communicate clearly both verbally and in writing, with excellent customer service, time management and organisational skills. The location for the position is flexible within Lincolnshire.

In return, you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to people’s lives.

We offer training and development to help you grow your career, good annual leave entitlement, flexible working options, access to our work-place pension, employee assistance programme and a Benenden Healthcare package.

If you are interested in becoming part of our team and have the skills and experience, we are looking for and are passionate about making a real difference then please read the Job Description and Person Specification contained within our Candidate Pack.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age. If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you.

Please note that if you have not been contacted within one week of submitting your completed online application, that your application has not been successful.

Carers First is an Equal Opportunities Employer

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